Associate Support Analyst, Master Data

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software, WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture, grounded in core values and leadership philosophies, has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

World Wide Technology, Inc. is hiring an Associate Analyst on the IT Master Data Management team. WWT is a global technology integrator and supply chain solutions provider. Through a culture of innovation, we inspire, build, and deliver business results, from ideas to outcome. You will work with a small sub-group of the team dedicated to resolving business and cross-IT team support issues, in a fast-paced environment within a larger dynamic team consisting of other Developers, Analysts, Data Stewards and Architects. You will utilize a broad range of cross-domain functional and technical skills across Supplier, Customer and Product master data. The position requires a self-starter capable of effectively managing their time, providing exceptional user support with timely and thorough communication, creating documentation on support issues and resolution steps, demonstrating a passion for learning, and embracing AI-forward thinking. 

Responsibilities: 

• Learn and understand WWT's business processes and how they relate to master data management 
• Basic product knowledge and understanding of business processes that the team supports 
• Ability to define root causes and potential solutions to routine stakeholder problems 
• Apply a continuous improvement mindset to enhance current processes 
• Monitor the team’s support queue, providing timely resolution to a wide range of user issues 
• Assess the validity of inbound requests against established policy and guidelines  
• Participate in the development and documentation of data maintenance processes 
• Maintain clear and up-to-date statuses on requests and incidents  
• Maintain open lines of communication with requestors 
• Drive compliance to established data management policies, processes, and published Service Level Agreements (SLAs), while maintaining data accuracy and eliminating variability 
• Create documentation around ongoing support issues and steps for resolution 
• Use AI-tools like Claude, Devin, Copilot, etc. to experiment with creative ways to automate routine support issues and tasks