IT Support Engineer (APCS) - (WL-FRW260129 003/01)

Singapore·SingaporeContractmid

OtherIt Support Engineer

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.

Requirements Summary

Prior exposure to IT operational environments minimum 1 year is advantageous. Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.

Technical Tools

OtherIt Support Engineer

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly.

Responsibilities

~1 min read

→ System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
→ Critical On-Site IT Support: Provide first-level on-site IT support, ensuring operational uptime of essential systems during working hours (9am - 6.30pm, Monday to Friday)
→ Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
→ Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
→ Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

What We Offer

~1 min read

✓Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.

✓Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.

✓Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.

✓Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.

✓Overtime Pay: Provided if you are required to clock in early or stay beyond scheduled hours.

✓Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.

✓Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.

✓Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.

✓Familiarity with the fundamental scope of work typically delivered in IT Support Services.

✓Ability to work under time-sensitive situations.

✓Career progression to Lead a team in providing IT Support Services.

Requirements

~1 min read

Operational Experience: Prior exposure to IT operational environments minimum 1 year is advantageous.
Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
Self-Starter: Ability to work independently and take ownership of your tasks.
Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
IT Enthusiast: A passion for IT Service Management.