Xpansiv%201mo ago

Customer Relationship Manager

LondonFull-timemid

OtherCustomer Relationship Manager

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Quick Summary

Overview

Xpansiv is the leading infrastructure provider for the energy transition markets. Our comprehensive platform includes registries, online marketplaces, market execution services,

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OtherCustomer Relationship Manager

Xpansiv is the leading infrastructure provider for the energy transition markets.

Our comprehensive platform includes registries, online marketplaces, market execution services, wholesale power solutions, and market data for energy and environmental commodity markets. Trusted worldwide, Xpansiv enables stakeholders to deliver transparent, credible, and auditable environmental claims to address the growing global demand for assurance and accountability on climate action and sustainability performance.

From our founding in 2009 through more than 10 acquisitions, Xpansiv has become a global leader in environmental commodity markets. We are backed by Blackstone and other leading investors

Position Summary:

The Strategic Relationship Manager is responsible for managing and strengthening Evident’s (an Xpansiv company) key commercial relationships across the global clean energy ecosystem. This includes the I-TRACK Foundation, local issuers, platform operators, registrants, and participants. The role ensures partners receive exceptional service, supports market integrity, and drives adoption of Evident’s registry platform services for Energy Attribute Certificates (EACs).

The job description and person specification are an outline of the current tasks, priorities, responsibilities, and outcomes required of the role and are not meant to be an exhaustive list. The job holder will undertake any other duties or responsibilities as may reasonably be required by their line manager.

Act as the primary point of contact for key stakeholders that form part of the Evident ecosystem from a relationship and commercial perspective, including the I-TRACK Foundation, local issuers, and other key users of Evident’s registry platform.

Build strong, trust-based relationships to ensure long-term collaboration and alignment with Evident's mission.

Support onboarding of new partners to Evident’s ecosystem from a commercial perspective, ensuring smooth integration with Evident's platform. This will include Local Issuers, API Users, Platform Operators and Data Verifiers.

Negotiate and manage commercial agreements, ensuring compliance with Evident's standards and the International Attribute Tracking Standard.

Identify and monitor KPIs to determine the performance and health of the ecosystem elements.

Stay informed on global EAC market developments, regulatory changes, and sustainability trends.

Provide insights to internal teams to shape product development and strategic initiatives.

Proactively address ecosystem concerns and resolve issues to maintain high satisfaction levels.

Work closely with policy, product, operations, and compliance teams to deliver seamless service and support.

Bachelor’s degree in Business, Sustainability, Energy, or related field.

Proven experience in account or relationship management, preferably in SaaS or energy markets.

Experience managing complex stakeholder relationships across multiple geographies.

Familiarity with Energy Attribute Certificates or similar sustainability frameworks.

Understanding of EAC markets and international standards (e.g., I-REC, GHG Protocol).

Knowledge of compliance and governance in energy or sustainability sectors.