Customer Service Representative I - RENTCafé Connect

We are a software development company where people, passion, and technology come together to shape the future of real estate through our own innovative products.

Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we’re connected to a network of over 45 offices and 10,000+ colleagues across the globe. 

Our success is driven by a diverse team of more than 1,400 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more. Think you’d be a great fit? Join #TeamYardi.

Come be a part of our dynamic, professional, and friendly work environment at Yardi Romania, a US-based company, a place where you will learn, be challenged, and grow! As a Customer Service Representative, you will:

• Guide prospective tenants through the rental journey using RentCafe platform, Yardi’s apartment listing service,
• Submit maintenance requests for residents through our RentCafe (CallCenterCafé) User Interface,
• Assist residents with submitting their payments,
• Address billing inquiries and utility metering.

All this while offering a superior customer service experience!

• 11 pm - 7:30 am

This hybrid role requires working from the office at least once a week, so please take into account that you should be based in or near Cluj-Napoca.

• Excellent written and verbal communication skills in English;
• Show a willingness to develop excellent interaction skills;
• Good at prioritizing tasks in a fast-paced environment;
• Very driven, energetic;
• Sociable, friendly, and professional;
• Fast learners, result-oriented and have a can-do attitude;
• Consistently work to improve customer satisfaction;
• Have the ability to multi-task;

• →Deliver a highly professional customer service experience;
• →Maintain a high degree of professionalism, availability, dependability, and flexibility;
• →Handle calls, email or chat-based customer inquiries and service requests in an efficient manner;
• →Process payments and handle billing inquiries;
• →Positively represent our clients’ properties to current and prospective residents;

Requirements:

• →Availability to work flexible shifts, based on assigned shift (every 4 months),
  including nights and weekends
• →Secondary education (high school) with Baccalaureate Diploma is compulsory

• A flexible hybrid work setup that blends the best of remote and office life.
• Up to $2,000 per year reimbursed for eligible learning and professional development expenses.
• 40 RON/working day meal tickets (taxable according to current legislation).
• Up to 26 vacation days to recharge your energy, based on tenure.
• Comprehensive private medical insurance (including dental care, physiotherapy & psychotherapy) for you and your dependents.
• Up to 20 days of EU remote work per year, subject to current policy.
• Annual salary review to keep it in line with your performance and industry changes.
• The possibility of a yearly bonus through our profit-sharing program.
• Life insurance for you & global travel insurance for you and your family.
• Currently granting a fixed monthly Work/Life Stipend for your well-being activities.
• Discounts at gyms, restaurants, and other service providers.
• All necessary equipment provided for both home and office setups.
• A modern, central workspace @ The Office in Cluj-Napoca, with an open-air terrace and game rooms to unwind.
• Fresh fruit, snacks, and specialty coffee available daily at the office.
• Engaging office events, themed parties, and team buildings.

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