Billing Analyst

Yext is searching for a Billing Analyst to join our growing India Operations Center as part of the global Finance Team. The Billing Team handles a wide range of responsibilities, including daily invoice processing and collaboration with account managers and customers to address any billing inquiries. This position shares the responsibility for handling day-to-day billing operations for new and existing products, managing high-volume client inquiries and transactional processing, and supporting billing project initiatives. Reports to the Manager, Billing Operations based in IOC.

What You'll Do

• Manage a high-volume of inbound Billing Operations requests and drive tickets to completion.
• Execute daily invoicing for standard contracts and amendments, ensuring accuracy across multi-currency and regional formatting requirements.
• Process credit memos, refunds, chargebacks, account upgrades, and terminations in a timely and accurate manner.
• Maintain operational knowledge of billing systems to ensure client configurations for billing and fulfillment are accurate.
• Partner with the Collections team to research and resolve invoice disputes that are delaying payment.
• Ensure all billing activities and record-keeping via tickets adhere to internal audit controls and SOX compliance standards.
• Oversee sales tax and VAT compliance, including the end-to-end management of exemption certificates and regular audits of customer invoices to ensure tax accuracy.
• Participate in regular data clean-up projects to ensure all billing records and account data are kept accurate and up to date.
• Assist the Senior Billing Analyst and Revenue department with monthly reconciliation efforts, including tracking invoice data and identifying irregularities for review.
• Work within cross-functional teams to resolve billing errors and provide feedback to internal teams on reconciliation progress.

• BA/BS Degree or similar college-level education. 
• 1-3 years of work experience in Billings and Collections or other accounting-related fields.
• Ability to work in a fast-paced environment and handle high-volume transactional tasks simultaneously with a high degree of accuracy.
• Extremely detail-oriented and process-driven, with focus on efficiency and problem solving.
• Flexibility to overlap with U.S. time zones (primarily EST) during critical close periods and for cross-regional collaboration.
• Strong Excel skills; proficiency with MS Office Suite.
• Effective written and verbal communication skills.
• Proactive and goal-oriented with the ability to think quickly and take initiative on daily tasks.
• Prior experience working in an international business environment.
• This role is based in our Hyderabad office and will require regular in-office presence.

• Previous experience working with a SaaS company.
• Proficiency with Zuora, Salesforce, and NetSuite.

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