Ylopo4mo ago

Strategic Client Success Manager

Remotemid

OtherCustomer SuccessClient Success ManagerStrategic Client Success Manager

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Quick Summary

Key Responsibilities

Manage client relationships within the Client Success Manager’s book of business Identify and capitalize on upsell and cross-sell opportunities through strategic recommendations to clients Assume primary responsibility for an assigned segment of our…

Requirements Summary

Previous experience managing an assigned book of business in customer service, coaching, training, Sales or account management role Can site specific examples where the candidate has made recommendations to clients that resulted in upsell and cross…

Technical Tools

segmentcustomer-supportmentoring

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

What We Offer

~2 min read

At Ylopo we offer team members:

✓a commitment to personal development,

✓guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

✓excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

✓team building events, team lunches/ happy hours, and other company wide events

✓a supportive, caring environment dedicated to continuous learning and growth.

✓Base: $70,000 - $80,000

✓Bonus: 25% of base salary OTE

✓Medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.

Responsibilities

~1 min read

→Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding their objectives, pain points, and goals. Provide guidance and solutions to help them achieve results with Ylopo
→Provide support throughout the client’s lifecycle, ensuring that the clients’ and Ylopo’s achievements are met through adoption, growth, and continued subscription
→Translate the strategic needs of our clients to tactical items and execute on those, such as conducting regular check-in calls and account reviews
→Understand the client’s full business model, developing a rapport across their internal team(s) to uncover business pain points and map Ylopo solutions to solve those challenges
→Grow usage and adoption of the Ylopo product suite through proactive engagement, education, strategic touchpoints, and effective planning
→Coordinate the involvement of other Ylopo personnel including executive leadership, account growth, marketing, and product development to meet account performance and adoption objectives and client expectations
→Drive incremental business growth through client advocacy and referenceable initiatives

Requirements

~1 min read

5+ years of customer success management experience
5+ years of experience within SaaS and enterprise software
Proven track record of demonstrated ability to drive client retention, adoption, and advocacy
Experience with Salesforce preferred
Excellent organizational and project management skills to manage multiple priorities and effectively motivate clients to align on execution
Undergraduate degree highly preferred
Excellent communicator with strong listening skills and technical aptitude
Understanding of real estate and the real estate profession a plus, but not necessary