Associate Director - Membership

United Kingdom·BrightonFull Timeexecutive

OtherMembership

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Quick Summary

Overview

The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Membership Director,

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The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Membership Director, this position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA.

Expectations:

Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
Deliver direct service at the Welcome Center for at least 30 hours weekly, while providing staff training and proactively managing member concerns to maintain high service standards.
Make eye contact with members as much as possible when talking to them.
Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them.