Junior Operations Analyst

Join Zeller’s Strategy & Operations team as an Operations Analyst and kickstart your career by helping us build the future of business banking. In this role, you will support Australia’s fastest-growing payments company by helping design and improve efficient, automated, and compliant processes across our entire business.

As a junior member of the Strategy and Operations team, you will receive hands-on mentorship while acting as a supportive partner to the business. You will support teams across the organisation by designing scalable operational processes, rigorously testing hypotheses, and providing clarity through structured, logical analysis. 

This position offers a 360 degree view on the payments and financial services value chain—from detailed analysis of the product landscape to supply chain processes. This is an ideal role for someone looking for a significant learning experience in a fast-paced environment.

Systems, Automation & CRM Management
    •    HubSpot Ownership: Manage and maintain the configuration, operation, and optimisation of HubSpot, our Customer Relationship Management tool.
    •    Automation Operations: Design, build, and implement automations to streamline processes, automate tasks, and improve operational efficiency.
    •    Tool Configuration: Configure and manage operational tools and platforms to implement new processes and procedures.
    •    Data Governance: Establish and enforce data governance standards within HubSpot, ensuring data integrity, accuracy, and compliance across teams.

Internal Operations & Process Design
    •    Operating Model Design: Design operating models and processes that integrate people, systems, processes, and data across the business.
    •    Process Engineering: Develop and document business processes and procedures, including process maps, user stories, and requirements.
    •    Regulatory Implementation: Assess and apply industry and regulatory requirements to business processes.
    •    Continuous Improvement: Identify process inefficiencies and propose automation or optimisation solutions.

Project Management & Cross-Functional Execution
    •    Project Delivery: Drive cross-functional projects from the first idea to final deployment.
    •    Stakeholder Collaboration: Collaborate with internal and external stakeholders to solve problems and hit deadlines.
    •    Change Management: Lead and drive process changes, ensuring successful adoption across teams.