Zensurance2mo ago

Senior Manager - Commercial Insurance Accounts/Sales (Remote First)

Toronto · TorontoRemoteFull-timesenior

OtherManager

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Quick Summary

Overview

About Us: Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast,

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OtherManager

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.

As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025)

✅Deloitte’s Technology Fast 500 (2024, 2025)

✅ Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

The Role:

We're looking for a Senior Manager (known internally as a Practice Leader) to join our leadership team and help build out the Accounts team within the Sales department at Zensurance.

In this role, you'll oversee all aspects of our Commercial Insurance Accounts and own the processes and customer experience to support a fantastic customer journey.

Reporting to the Sales Director, you'll be leading a team of leaders, focusing on "coaching the coach" to elevate our management standards. You'll bring a deep customer service background to lift the skills of the entire department.

Coaching the Coach: Focus on developing the leadership and coaching skills of your Team Leads to ensure they’re effectively supporting and growing their own teams.

Service Excellence: Use your strong customer service background to set a high bar and lift the service standards across the entire Accounts department.

Continuous Learning: Focus on your own growth and inspire others to keep learning and developing.

Operational Leadership: Own and lead high-visibility forums including Monthly Business Reviews and Town Halls for groups of 50+, ensuring clear communication and alignment across the department.

Performance Management: You’ll work proactively with HR to manage and exit low performers, and more importantly, you’ll teach your leads how to navigate these processes effectively.

Empowering Teams: Build up your colleagues and inspire them to tackle challenges they didn't think were possible.

Performance Results: Stay accountable for driving performance to exceed targets through impactful team meetings and performance plans.

Talent Development: Assist in the onboarding and training of new talent to set them up for success from day one.

Growth Strategy: Design and drive upsell and cross-sell campaigns to boost top-line growth.

Operational Excellence: Own process improvements and documentation to help improve the overall customer experience and retention.

Customer Journey: Map out and improve the customer journey to elevate satisfaction as measured through our Net Promoter Score.

Insurance Expertise: 4+ years of experience in commercial insurance.

Leadership Background: 8+ years of experience in an insurance management role.

Leading Leaders: Proven experience in a "leader of leaders" role, with a focus on mentoring and developing management-level staff.

Service Background: A strong background in high-level customer service with a track record of improving team-wide service metrics.

High-Velocity Environment: Proven experience leading teams in a high-speed, high-ticket, or high-volume service environment. You’re comfortable making quick decisions where the stakes are high and the pace is fast.

Strategic Growth: The ability to drive process improvements and deliver growth in line with business goals and KPIs.

Licensing: A valid RIBO license is required.

Industry Designations: CIP, CRM, or CAIB designations are preferred but not required.

Listing Details

Posted: February 3, 2026
First seen: March 26, 2026
Last seen: April 22, 2026

Posting Health

Days active: 27
Repost count: 0
Trust Level: 39%
Scored at: April 23, 2026

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Zensurance

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Zensurance is a Canadian online insurance brokerage that provides customized business insurance solutions for small and medium-sized enterprises, utilizing technology to simplify the purchasing process.

Employees

350

Founded

2016

Domain

Jobs

External application · ~5 min on Zensurance's site

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