Zimperium2mo ago

Customer Success Manager - Brazil

BrazilRemoteFull timemid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Key Responsibilities

Account Management - Proactively manage client relationships to ensure renewals,

Requirements Summary

B.S. in Computer Science or an equivalent engineering degree 10+ years of experience working with Enterprise software solutions, startup experience desirable.

Technical Tools

Customer Success ManagerCustomer SuccessCustomer

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.

As part of our fast growing pace, we are currently looking for a Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving customer delight. The role requires a blend of strong Customer management experience with a strong technical background.

LOCATION: Brazil (Candidate will travel regionally as required for customer meetings)

RESPONSIBILITIES:

Account Management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams

Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value.

Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data.

Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.

Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities.

Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.

QUALIFICATIONS: B.S. in Computer Science or an equivalent engineering degree 10+ years of experience working with Enterprise software solutions, startup experience desirable. 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers. Self-motivated, strong problem-solving skills with good business acumen Database/SQL skills are a must. Domain expertise in Mobility & Security is highly desirable. Ability to travel as needed to customer sites.

ADDITIONAL RESPONSIBILITIES: Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues. Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Listing Details

Posted: January 27, 2026
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 28
Repost count: 0
Trust Level: 39%
Scored at: April 24, 2026

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Zimperium

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Zimperium is a global leader in mobile security, providing AI-driven, real-time, on-device protection against known and unknown mobile threats for applications and devices.

Employees

350

Founded

2010

Domain

Jobs

External application · ~5 min on Zimperium's site

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