Staff Software Engineer, Messaging

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

We are looking for a Staff Software Engineer to help us continue to build out the Messaging Platform at Zocdoc.  From the Marketplace to our new AI Assistant, Zo, to the core integrations that power our best-in-class scheduling capabilities, all of what makes Zocdoc work begins with how patients know where to be and when to be there.  Providers’ days are busy, and solid messaging helps cut down on confusion and distractions across the care journey.  We’ve built a strong foundation, and partner with engineering teams across web, mobile and platforms, to help ensure that the tools needed to drive engagement and build trust are stitched into the core of Zocdoc’s products and services.  To create a better future for the platform, though – one which continues to see us improve Zocdoc’s communication capabilities – we need your help.

• Passionate about building fully scalable platforms with the latest technologies
• A product-driven engineer who loves working in a highly collaborative and supportive environment
• Motivated by building products that make healthcare easier across the patient journey.
• Passionate about working with diverse and inclusive teams and cultures.
  
  

• Owning and contributing to the architecture, strategic design and end-to-end development of Zocdoc’s Messaging Platform.
• Shipping efficient and scalable code to millions of users autonomously across systems serving providers, patients and payors.
• Championing collaboration with teams of engineers, product managers, and designers from all areas of the Zocdoc organization.
• Mentoring and developing your teammates, and scaling your impact by upleveling their contributions.

• Passion for technology, and a proven track record of thinking critically about performance, scalability, and reliability of software.
• Exemplary communication skills, with the ability to tailor artifacts and explanations to variously technical audiences.
• Architected & implemented fast and efficient software solutions using object-oriented or functional languages.
• Designed and built user facing web applications that scale 
• 7+ years of professional full-stack development experience with an emphasis on solid testing practices and continuous integration.
• Familiarity with CRM concepts and/or utilizing customer data at scale to drive engagement, while respecting the needs of a complex compliance landscape.