Customer Service Team Lead Jobs

You in The Role and on The Team: In this role you will monitor the inbound and outbound queues to ensure SLA goals are being met. You will coach, lead and manage a small team of customer service reps that are serving our customers. You will be expected to be on phone calls during high volume and/or

You in The Role and on The Team: In this role you will monitor the inbound and outbound queues to ensure SLA goals are being met. You will coach, lead and manage a small team of customer service reps that are serving our customers. You will be expected to be on phone calls during high volume and/or

You in The Role and on The Team: In this role you will monitor the inbound and outbound queues to ensure SLA goals are being met. You will coach, lead and manage a small team of customer service reps that are serving our customers. You will be expected to be on phone calls during high volume and/or

You in The Role and on The Team: In this role you will monitor the inbound and outbound queues to ensure SLA goals are being met. You will coach, lead and manage a small team of customer service reps that are serving our customers. You will be expected to be on phone calls during high volume and/or

Chip is on a mission to make saving and investing effortless for everyone. With a product suite spanning savings, ISAs, and investment accounts, we're now launching our SIPP pension — and we're looking for the right person to help us get it right for customers from day one. This role sits at the hea

Who we are looking for... Promenade, (formerly BloomNation) is scaling rapidly and seeking a Customer Service Team Lead. We are seeking a dynamic and experienced Customer Service Team Lead to oversee our team of 8 offshore representatives. As a Customer Service Team Lead, you will play a pivotal rol

Reporting to the Regional Customer Operations Manager, you’ll lead by example - actively handling customer cases while leading a team of senior and junior agents. Your role balances daily operations, coaching, and performance management, with a strong emphasis on empowering your team,

Über die Rolle Als Customer Service Team Lead – Deutschsprachig (m/w/d) führst und entwickelst Du ein Team von Customer Support Agents und stellst sicher, dass unsere Kund:innen über alle Kanäle hinweg exzellent betreut werden – darunter Telefon, E-Mail, WhatsApp, Webchat und Social Media. Du verant

About the role:As a Team Leader – German Speaking, you will lead and develop a team of support agents, ensuring excellent customer experiences across multiple channels including phone, email, WhatsApp, webchat, and social media. You will manage team performance, coach colleagues, resolve escalated q

Job Title Japanese Speaking Customer Support Team Lead (Hybrid | Medellín, Colombia) Location Medellín, Colombia Hybrid work environment with flexibility for remote work during the initial onboarding and training period. Employment Type Full Time Initial contractor / consultancy agreement with trans

Overview Use your leadership and customer service expertise to empower a team that delivers exceptional experiences. As Customer Service Team Lead, you’ll guide a high-performing group of Customer Service Representatives, fostering a culture of excellence, accountability, and continuous improvement.