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Job Description The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. This role supports queue management, ticket quality, escalations, and mentoring of junior staff, while

Job Description The Help Desk Specialist I provides front-line, customer service and technical support to end users. This position receives, documents, categorizes, and fully resolves incidents or service requests possible on first contact, escalating when necessary. This role requires strong commun

Job Description The Service Desk Manager oversees the overall operation, performance, and effectiveness of the Service Desk, which serves as the primary point of contact for end-user IT support. This role integrates technical leadership, operational management, quality assurance, and customer servic

Job Description The A/V Technician (Customer Service Specialist II) provides technical support with a specialized focus on Audio/Visual (A/V) event services for the Library of Congress. This role supports end users both remotely and on-site while also delivering full-lifecycle A/V support, including

Job Description The Security Lead is responsible for leading a team of security and network professionals to secure, maintain, and optimize enterprise network environments. This position ensures operational compliance with DoD, Defense Cyber Defense Command (DCDC), U.S. Cyber Command, DISA, and Zero

Job Description The Program Manager (PM) provides full leadership, oversight, and direction for all aspects of contract performance under this GSA program. The PM serves as the Government’s primary point of contact, ensuring efficient delivery of services, technical excellence, and customer satisfac

Job Description The Platform/Network/Teleservices Engineering Lead serves as the senior technical leader responsible for overseeing engineering support across platform, network, cloud, and teleservices environments within a complex DoD enterprise. This role provides day-to-day leadership of engineer

Job Description The Information Security Assurance Lead serves as the senior technical and management authority for Information Assurance (IA) and cybersecurity compliance efforts. This role provides expert-level oversight across Assessment & Authorization (A&A), Risk Management Framework (RMF), FIS

Job Description The Deputy Program Manager (DPM) serves as the second-in-command and principal assistant to the Program Manager (PM) for a complex, high-visibility IT program. The DPM provides daily operational oversight, technical leadership, and staff supervision across multiple task areas and pro

Job Description The Cybersecurity Service Provider (CSSP) Engineering Team Lead is the senior technical and program leader responsible for planning, directing, and coordinating all cybersecurity engineering, security infrastructure operations, monitoring, and compliance activities across classified

Job Description The Cybersecurity Service Provider (CSSP) 24/7 Operations Team Lead serves as the senior subject matter expert (SME) and operational leader responsible for directing continuous cybersecurity monitoring, event analysis, incident response, vulnerability management, and security infrast

Job Description Computer World Services Corp (CWS) is seeking an experienced Security Analyst/Data Security Specialist to support the planning, coordination, and implementation of the organization's information security programs. This role involves maintaining and enhancing the security infrastructu

Job Description Computer World Services Corp (CWS) is seeking an experienced Network Administrator to support the installation, maintenance, and troubleshooting of agency-wide networks, including Wide Area Networks (WANs) and Local Area Networks (LANs). This role is integral in ensuring network perf

The Senior Network Engineer provides Tier‑3/Tier‑4 engineering expertise for design, implementation, troubleshooting, and optimization of the HSEN WAN and HQ LAN‑A infrastructure, ensuring ≥ 99.5 % availability for critical services. The role supports configuration management, change control, securi

The Technical Program Manager (TPM) leads a large, mission‑critical network‑modernization program that supports more than 5,500 field sites, multiple data centers/colocation facilities, and 175,000 + users across the Department of Homeland Security (DHS). The TPM owns the full program life‑cycle—str

Job Description The Network Infrastructure Architect provides enterprise‑level architecture, design, and technology‑strategy leadership to evolve the Homeland Security Enterprise Network (HSEN) and HQ LAN‑A toward a scalable, interoperable, zero‑trust framework. The role shapes a three‑year technolo

CWS seeks a Wireless NOC (WNOC) Lead to lead the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Wireless NOC. The Wireless NOC (WNOC) Lead leads the Wireless NOC responsible for monitoring and maintaining CBP’s tactical communications systems, including LMR and C

CWS seeks a Technical Manager to provide technical oversight for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract NOC. The Technical Manager provides technical oversight for network infrastructure operations, modernization, and performance improvements across t

CWS seeks a Quality Assurance Specialist to ensure quality processes for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract. The Quality Assurance Specialist ensures all NOC and WNOC processes meet quality, compliance, and performance standards defined by the CBP

CWS seeks a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract. The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting