Fair Trade Outsourcing

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair-trade outsourcing center that provides impact sourcing work for companies worldwide. Our primary office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Us, Philippines, Mexico, and Ghana. Our Visio

RESPONSIBILITIES -Initiate outbound calls to prospective customers based on provided lead lists, CRM systems, marketing campaigns, referrals, and other lead sources.-Qualify prospective customers by identifying needs, purchasing interest, decision-making authority, budget considerations, and buying

RESPONSIBILITIES -Initiate outbound calls to prospective customers based on provided lead lists, CRM systems, marketing campaigns, referrals, and other lead sources.-Qualify prospective customers by identifying needs, purchasing interest, decision-making authority, budget considerations, and buying

RESPONSIBILITIES -Initiate outbound calls to prospective customers based on provided lead lists, CRM systems, marketing campaigns, referrals, and other lead sources. -Qualify prospective customers by identifying needs, purchasing interest, decision-making authority, budget considerations, and buying

JOB PURPOSE Customer Service Representatives are responsible for addressing a variety of customer concerns depending on their assigned account. These may include billing inquiries, collections assistance, product support, client inquiries, and other inbound interactions. They serve as the primary po

Job Purpose Customer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver on

Job description The customer service representative at FTO is responsible for providing exceptional customer service by promptly and accurately addressing inquiries from prospective and existing policyholders via telephone. Adhere to established call center guidelines, collaborate effectively with c

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP AND WILL START ON SEPTEMBER 2026 SPECIFIC DUTIES AND RESPONSIBILITIES The following are the specific duties and responsibilities of the Customer Service Representative(Voice). Back order Inquiries Billing Questions and Issue Cancellation of orders