Inbound Sales Representative

As an Sales Representative at Fair Trade Outsourcing, you will be a vital part of our sales team, handling incoming calls from customers interested in our insurance services. This entry-level position offers significant opportunities for growth within the BPO industry, allowing you to develop your skills and advance your career in a dynamic and supportive environment.

• →Handle inbound calls from customers regarding insurance services to establish new insurance policies.
• →Maintain proper telephone etiquette and provide accurate and timely responses to customer inquiries.
• →Adhere to established call center guidelines and company policies while answering calls.
• →Work effectively with co-workers, agents, policyholders, and other departments to resolve customer issues.
• →Research and resolve customer inquiries, communicating results via telephone and/or written correspondence to policyholders, agents, or other departments.
• →Perform computer inquiries and data entry related to customer accounts.
• →Record Maintenance: Maintain records and policy files according to established guidelines.
• →Ensure regular and predictable attendance in meetings with a defined work schedule.
• →Engage in bonus incentive programs upon successful completion of training and licensing requirements.

Requirements and Skills:

• →High School Diploma and/or GED
• →CSR experience of six months or English proficiency - Mid level
• →Ability to provide exceptional customer service with a customer-centric mindset.
• →Excellent oral and written communication skills with proficiency in telephone etiquette.
• →Proactive approach to researching and resolving inquiries promptly.
• →Excellent oral and written communication skills
• →Ability to handle multiple assignments
• →Must have the availability between 7am to 7pm CST Monday to Friday and Saturday 8am to 3pm CST
• →Flexibility for occasional and/or seasonal overtime
• →1 – 2 years of experience working with customers