CPT-11328 Business Support & CRM Coordinator

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

Client is a growing residential painting company seeking a highly organized Business Support & CRM Coordinator to streamline back-office operations, maintain CRM accuracy, support customer communication, and assist with business development initiatives.

The ideal candidate will work primarily within GoHighLevel, ensuring customer records, sales pipelines, and operational data remain accurate and up to date. This role will also support client communication through email and text messaging, coordinate meetings with referral partners, conduct research and list building, and provide general administrative support.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks:

• Maintain and update customer records within GoHighLevel

• Manage CRM pipelines by updating opportunity stages and statuses

• Ensure customer information and tracking data are accurate

• Perform routine data entry and quality control

• Monitor CRM workflows and maintain organized records

• Respond to client inquiries via email and text message

• Send appointment reminders and follow-up communications

• Maintain professional communication with homeowners throughout the customer journey

• Coordinate internally to ensure timely client updates

• Deliver a high-end customer experience aligned with the company's brand

• Build prospect lists for Realtors, property managers, and referral partners

• Conduct market and contact research

• Coordinate meetings with referral partners and B2B contacts

• Support relationship-building initiatives through outreach and scheduling

• Assist with administrative tasks supporting business growth

• Maintain accurate operational tracking reports

• Organize company information and digital records

• Support back-office workflow management

• Assist leadership with administrative projects as assigned

• Ensure operational processes remain organized and efficient

• →

  Expand into a broader Office Manager role as responsibilities increase

• →

  Assist with inbound and outbound phone communication as business needs evolve

• →

  Support additional customer service and operational initiatives

• →

  Help onboard future administrative team members as the company grows

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous CRM management experience required
• GoHighLevel experience preferred
• Customer service or hospitality experience required
• Business development support experience preferred
• Administrative support experience required
• Data entry and data management experience required
• Experience supporting home service businesses preferred
• Strong organizational and multitasking skills
• Excellent written English communication skills
• Native or near-native English speaking ability required for future client-facing responsibilities

• Exceptional customer service and hospitality mindset

• Highly organized with strong attention to detail

• Comfortable managing multiple administrative workflows simultaneously

• Strong written communication skills

• Self-motivated and dependable

• Process-oriented with excellent follow-through

• Interested in growing into a leadership-level administrative position

• GoHighLevel (Preferred)

• Google Workspace

• Gmail

• Microsoft Office

• CRM Platforms

• PaintScout (Preferred)

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: TBD EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English accent required)
• REGION PREFERENCES: Any