21Hhs1d ago

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Weekend Clinical Intake Coordinator (LVN / RN)

United States·San JosePart Timemid

OtherIntake Coordinator

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Quick Summary

Overview

At 21st Century Home Health Services (21HHS), we treat every patient with the same empathy, compassion, and understanding we would show our own family. With more than 600 employees, we are the largest home health agency in San Francisco and the fastest-growing in the Bay Area.

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OtherIntake Coordinator

At 21st Century Home Health Services (21HHS), we treat every patient with the same empathy, compassion, and understanding we would show our own family. With more than 600 employees, we are the largest home health agency in San Francisco and the fastest-growing in the Bay Area. Today, we care for more than 4,000 patients across San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado, and Sacramento counties—and we are actively expanding into Marin and Sonoma counties!

Our clinicians are dedicated not only to the patients they serve, but also to one another. The results speak for themselves: hospital readmission rates at 21HHS consistently remain under 10%, compared to an industry average of over 15%.

We’ve also set a new benchmark for employee satisfaction in home health. Recognized as a 2024 Top Workplace, 21HHS fosters an environment of support, growth, and recognition through open communication and professional development opportunities.

Key achievements include:

San Francisco Chronicle Top Workplaces in the Bay Area: Ranked 3rd among all medium-sized companies and 1st among home health agencies.

National Recognition: Ranked 12th among medium-sized healthcare companies nationwide and 1st among home health agencies.

Patient and employee feedback on Yelp, Google, Glassdoor, and Indeed further validates our commitment to quality care and workplace excellence. By prioritizing engagement and satisfaction, 21HHS attracts top clinical talent and delivers outstanding outcomes, cementing our place as a leader in home health.

Please note: All opportunities at 21HHS require being in the field visiting patients in their homes. Remote/work-from-home positions are not available unless specifically noted.

About the Role

This is a unique opportunity for a clinically experienced LVN or RN to step into a high-impact operational role at the agency level. As our Weekend Clinical Intake Coordinator, you will serve as the central point of contact for our entire organization on Saturdays and Sundays, managing Kaiser referral intake, supporting field clinicians with clinical escalations, and ensuring our patients receive timely, seamless care coordination when our weekday leadership team is offline.

This role is ideal for a clinician with home health experience who thrives in a fast-paced, autonomous environment, communicates confidently with both clinical and operational partners, and can triage competing priorities with clarity and calm.

Serve as 21HHS's dedicated point of contact for Kaiser on weekends, managing all incoming referral requests and acceptance confirmations

Communicate directly with Kaiser representatives to confirm referral volumes, acceptance windows, and scheduling timelines

Ensure all referrals meet intake criteria and are entered and assigned accurately and on time

Track and manage Kaiser's weekend referral demands, ensuring the agency meets agreed-upon response expectations

Assist field nurses and clinicians with urgent patient reassignments and schedule gaps throughout the weekend

Triage incoming calls from the field, helping clinicians prioritize and navigate unexpected patient needs

Coordinate open capacity across the field team in real time, matching available clinicians to urgent patient needs

Serve as the first point of escalation for clinical questions, supporting staff in the same capacity a Clinical Supervisor would during the week

Triage and respond to clinical escalation calls from field staff, patients, and Kaiser throughout the weekend

Apply clinical judgment to de-escalate, redirect, or elevate issues as appropriate

Maintain clear documentation of all escalations, actions taken, and outcomes

• Support staff with questions about clinical protocols, patient care scenarios, and next-step guidance

Concierge for Case Managers: Dedicated resources assist with time consuming administrative tasks

Flexible work schedules: Create your own schedule and hours

Targeted territories. Typically patient visits are within a 5-15 mile radius.

Autonomy: No clocking in/out

Opportunity for advancement. We have multiple tiers for RNs including Admission Nurses, RNI, RNII, RNII as well as clinical leadership and support opportunities.

Low turnover/High morale

Work/life balance

Helpful software and communication tools

Mileage/Vehicle Reimbursement

Company issued Ipad

Outstanding benefits for you and your family including 401k with matching. Generous PTO, Medical, Dental, Life Insurance, etc

Competitive compensation with achievable incentive bonus program

Active California LVN or RN license in good standing

Minimum 2 years of clinical experience; home health experience strongly preferred

Prior intake, scheduling, or care coordination experience preferred

Strong clinical triage skills — comfortable making judgment calls independently

Excellent verbal communication skills; confident and clear when speaking with Kaiser representatives, clinical staff, and leadership

Highly organized with the ability to manage multiple calls, tasks, and priorities simultaneously in a variable-volume environment

Comfortable with ambiguity — some weekends will be high-volume, others will be light

Proficiency with CareStitch, Kinser, or similar home health platforms preferred

Valid California driver's license with acceptable driving record

All licensure and certifications must be current at time of hire and maintained throughout employment

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