Customer Welcome Journey Launch Manager

Join a team that’s redefining property management.

At 2B Living, we do things differently—we Solve Hard Problems, Grow Courageously, and Row Together to create thriving communities. As the CWJ Launch Manager you will play a crucial role in ensuring a seamless transition of new properties into our management portfolio. This position involves coordinating with various departments to facilitate a smooth onboarding experience, addressing any issues that arise, and ensuring compliance with all relevant regulations and company policies. 

Key Responsibilities: 

Customer Onboarding

• Serve as the primary point of contact during onboarding for newly acquired customer
• Conduct kickoff meetings with clients & coordinate action items
• Monitor onboarding milestones and proactively address obstacles.

• Manage remote coordinators
• Partner with Accounting and Operations teams to ensure a smooth introduction & handoff
• Oversee some on-site activities at properties performed by Operations Manager

• Maintain quality control to ensure accurate information for property and owner records
• Report on onboarding status and key success metrics
• Identify opportunities to improve onboarding workflows and customer experience

Qualifications:

• Experience: Minimum of 3 years of property management experience, with a focus on onboarding or property transitions preferred.
• Knowledge: Strong understanding of property management regulations, leasing processes, and maintenance protocols.
• Skills: Excellent organizational, communication, and problem-solving skills. Ability to manage multiple projects simultaneously and work effectively with various stakeholders.
• Tech Savvy: Proficiency in property management software and Microsoft Office Suite. Familiarity with industry-specific tools and platforms is a plus.
• Education: Bachelor’s degree in business administration, Real Estate, or a related field preferred. Relevant certifications (e.g., CCRM, CPM, CAM) a plus.

Additional Benefits:

• Medical, Dental, and Vision benefits
• 401K participation upon hire
• Career training and development—grow with us!

2B LIVING - WHO WE ARE:

2B Living is a best-in-class third party Property Management Firm that currently manages traditional family apartments, luxury new construction, commercial and affordable housing properties numbering over 4,500 units and ~350 properties located throughout the Bay Area. We’ve experienced significant growth over the last 4 years and have been named one of fastest growing private companies in the Bay Area 2019-2025 and ranked Best Place to Work by multiple local and national organizations, including the San Francisco Business Times, the National Apartment Association, and the Best & Brightest (2019-2025).

2B Living has endeavored to build the best-in-class property management service for property owners while providing an unparalleled rental experience for tenants. We embrace technology, employ talented people, care about tenants and the communities we operate in and drive value for our clients. And maybe we reshape the industry while we are at it. We build it better and run properties right.

When you join 2B Living, you won’t be treated as simply another employee — you will be considered a team member in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports our employees by taking compensation well beyond a paycheck.

We recognize that everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a 401K plan, education reimbursement program, and career and professional development training.

For more information about 2B Living, visit www.twobliving.com.
2B Living Property Management is an Equal Opportunity Employer.

If you’re ready to take the next step in your property management career, we’d love to meet you. Apply today and help us build it better.