Technical Lead-TOC

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

Our team is responsible for the infrastructure and operations of all production systems supporting consumers, developers, and customer account services under the 2K label. With systems and services spanning both on-premise and cloud-based data centers, we ensure the backend stays up and running so players can enjoy an uninterrupted gaming experience. We’re looking for a collaborative and proactive engineer who’s ready to make an impact from Austin and beyond.

• →Lead by example in live service monitoring, incident response, and service restoration across 2K's global game platforms.
• →Act as the primary technical escalation point for the TOC team, leading and coordinating the technical response during high-severity incidents to ensure rapid service recovery.
• →Partner closely with Infrastructure, SRE, and Development teams to define shared operational goals, improve system observability, and drive the delivery of robust, high-availability services.
• →Refine, document, and champion TOC Standard Operating Procedures (SOPs) and Runbooks, ensuring alignment, transparency, and consistent execution of operational processes across all shifts.
• →Establish, enforce, and technically audit operational best practices across the engineering organization, ensuring deployment processes, service configuration, and monitoring strategies meet the highest standards for service health and stability.
• →Mentor and coach junior TOC engineers, providing technical guidance and direction to ensure effective execution, skill development, and professional growth within the team.

• The Lead: 5+ years in high-volume Tech Ops, SRE, or NOC environments, with 2+ years leading major Incident Management efforts.
• Cloud & OS Expert: Expert-level knowledge of AWS (GCP/Azure a plus) and advanced administration skills in both Linux and Windows production environments.
• Virtualization Specialist: Deep hands-on experience with VMware (vSphere, ESXi, vCenter) in enterprise environments. Familiarity with other platforms like Proxmox, KVM, Hyper-V, or WSL is a plus.
• Automation Mindset: Deep familiarity with Infrastructure as Code (IaC) tools such as Terraform, Ansible, Puppet, or Pulumi.
• Networking Pro: Expertise in networking protocols, firewall permissions, and the ability to perform deep-dive network triage under pressure.
• Full Stack Passion: You are a lifelong learner passionate about the entire stack. You actively pursue formal training and certifications to stay ahead of the curve.
• Communicator: Exceptional interpersonal skills; you build trust quickly and can translate complex technical "firefights" into clear updates for non-technical stakeholders.
• Education: A bachelor’s degree in Computer Science or Engineering is preferred. Relevant certifications (e.g., ITIL, SRE, AWS) are a major plus.

• The Gamer: Most of all, you have a passion for games and the technology that powers them

Experience supporting AAA game development or publishing infrastructure for a global live-service title.

Extensive experience integrating monitoring platforms (e.g., Splunk, Datadog, Grafana) with incident management and notification systems (e.g., PagerDuty, Opsgenie) to enable automated alerting and response orchestration.