360Learning6mo ago

Client Success Partner - Enterprise

Paris · Paris.RemoteFull Timemid

OtherClient Success Partner

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Quick Summary

Overview

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.

Technical Tools

OtherClient Success Partner

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.

Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.

Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by :

- coordinating the different 360Learning resources (technical, pedagogical,...)

- empowering the client with the Enterprise positioning and vision provided by our solution

Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.

Master our product and Convexity corporate culture

Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team

Participate in your first customer meetings with other CSP’s from the team

Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning

Start new projects with prospects and clients

Define the learning transformation roadmap with the client and identify the resources needed to achieve them

Define a retro-planning of the initiatives on the solution and vouch for it

Identify and document customer use cases

Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams

Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)

Reduce churn by identifying customers at risk and implementing a remedial action plan

Identify strong leaders & advocates within the client’s team

Develop and share good business practices with the entire Client Success team

3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager

Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)

Proven knowledge of the SaaS B2B industry is a plus

Proven interest in the digital industry, education, and e-learning in particular

Excellent interpersonal and communication skills

Native French, and excellent English proficiency (B2 minimum)

Compensation: Package includes base salary, a variable component and equity 📈

Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent

Balance: Flexible hours, full remote work possible anywhere in France 🏠

Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Phone Screen with our Talent Acquisition Manager

Discovery Meeting with a Client Success Partner from our Enterprise team

Case Study with our Director of Customer Success and our Customer Success Entreprise Coach

Clarification Meeting with our Customer Success Operations Manager

Culture Fit Meeting with our Chief Customer Officer

Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC