Supervisor, Customer Service Asia TEBG (Japanese Speaker)

General Purpose / Summary
 

1. Works within broadly defined processes and tools and has freedom to choose methods for day-to-day execution.
2. Handles moderately complex customer and operational inquiries across customer service disciplines such as inquiries, claims, complaints, training, call center support, spare parts invoicing, and order management.
3. Supervises entry-level professional and support employees and may provide work direction to non-3M workers.
4. Provides direction and advice to co-workers with direct impact on team execution and service results.
5. Conducts customer satisfaction reviews, identifies trends, and leads local projects or initiatives to maintain and improve service levels.

Freedom to Act (Freedom to make decisions within the chain of command)
 

1. Works independently within broadly defined processes and tools.
2. With management approval, develops and leads improvements or solutions within area of responsibility.
3. Provides input to management affecting financial resources.
4. Consults supervisor mainly when escalation is necessary.
5. Work is reviewed occasionally for accuracy and completeness.
6. Aligns with 3M Performance Culture expectations.

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