Senior Credit Control Advisor

• →Carry-out excellent customer service and credit control activities to make sure that sales ledger accounts are collected promptly via telephone and email
• →Delegate tasks across the team and manage our shared mailbox
• →Handle inbound and outbound calls to internal and external clients
• →Support our Credit Control Advisors with more complex queries
• →Collect payments with care, discretion, and accuracy
• →Maintain an accurate record of collection actions, making sure all notes and payment promises are documented
• →Working with internal colleagues to resolve disputes which delay payment
• →Reduce unallocated cash and aged debt
• →Assisting with reporting and ledger downloads

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience in a credit control or sales ledger role
• Experience supporting and training team members
• A high level of accuracy and attention to detail
• Strong Microsoft Excel skills (e.g., VLOOKUPs and pivot tables)
• Good communication, negotiation, and customer service skills
• A proactive approach to problem-solving

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• 28 days holiday (pro-rata) plus bank holidays 
• A pension with up to 10% employer contributions 
• 30% discount on Co-op products and 10% off other brands 
• Stream – early access to a percentage of your pay as you earn it 
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
• 24/7 colleague support service 
• Training and support for your development and career progression 
• Cycle-to-work scheme

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.  

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.  

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process  

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.