Automotive Service Advisor

Drive Your Career Forward with AAA Club Alliance!

Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians.

In this role, you’ll guide customers through the repair process with confidence and care – ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. If you thrive in a fast-paced environment and enjoy helping people, this is your chance to shine with a company that values excellence, teamwork, and your career growth.

Apply today and take the first step toward an exciting career with AAA!

• Greet customers, answer calls, and schedule appointments promptly and courteously.

• Review recommended repairs and services with customers to ensure clarity and understanding.

• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.

• Distribute work to shop technicians and track progress to ensure timely, high-quality results.

• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.

• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.

• Other duties as assigned.

• High School Diploma or equivalent.

• Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.

• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.

• ASE Service Advisor Certification a plus, but not required.

• Valid driver’s license.

• Strong communication skills for collaborating with the team.

• Authorized to work in the USA.

• Ability to pass pre-employment screenings if offered a position (background check, drug screening).