Roadside Tow Technician

United States·Springfieldmid

OtherTechnician

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Quick Summary

Overview

The AAA Roadside Assistance team in Springfield, VA is growing! If you like helping people and working outside in the fresh air, this is the job for you! AAA offers a competitive compensation package,

Technical Tools

OtherTechnician

What We Offer

~1 min read

Opportunity for overtime during peak season.

Individual monthly bonus potential.

Over 3 weeks of Paid Time Off may be accrued during the first year of employment.

8 Paid Holidays.

401(k) plan with company match up to 7%

Health & Life Insurance.

Tuition reimbursement up to $5250/year and professional certifications.

Complimentary AAA membership (inclusive of product & service discounts).

Other benefits include paid uniforms and paid training to qualified Associates.

Provide tow and recovery services using established guidelines and quality control procedures.
Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
Communicate with members effectively to keep them informed and to ensure their safety.
Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
Other duties as assigned.

Completion of a high school diploma or equivalent.

Must possess and maintain a valid driver's license for the state where you reside.

Must have ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy.

3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.

Must attain and maintain all state and local licensing requirements.

Ability to successfully complete any additional future department training as required. (May need to adjust your schedule to attend training).

Ability to communicate effectively in writing, verbally and using assigned technology.

Ability to use hand tools to provide service.

Basic skills using email and GPS (Global Positioning Systems).

Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle.

Ability to operate manual and automatic transmissions vehicles.

Ability to lift and carry equipment weighing up to 75 pounds; ability to bend, kneel and balance to change tires, inspect and to push vehicles.