Patient Service Representative (PSR), Neuroscience

Clinic hours 8am-4:30pm. Some shifts open at 7:30am-4pm and others close after last patient. The opening/closing responsibilities rotate with the team.

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Aurora St. Luke’s Medical Offices- 2801 W Kinnickinnic River Parkway, Suite 102- Milwaukee, WI

Suite 102 is interconnected with the Aurora Neuroscience Innovation program and specializes in conditions affecting the spine, nerve roots and spinal cord.  The team of nurse practitioners, physical therapists, and advanced spine specialists coordinate directly with the neurosurgeons to manage both non-surgical rehabilitation plans and pre- or post- operative surgical care.

• This position may require travel, therefore, will be exposed to weather and road conditions. ​​ 
• Operates all equipment necessary to perform the job.​ 
• Exposed to a normal office environment with significant patient and public contact.  May be exposed to ill or contagious patients.​ 
• Must be able to transition from sitting to standing frequently.  Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.​ 
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more.  This occurs when moving equipment and supplies and when transporting patients and/or charts.​ 
• Must be able to push/pull up to 50 lbs. with assistance.​ 
• ​​Sensory requirements include vision, hearing and touch.  Must also be able to speak clearly.  
• ​Must be able to use hands with fine motor skills for keyboard data entry.

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.