House Manager

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

The House Manager plays a key role in overseeing the day-to-day operations of the sober living home, ensuring that the environment is safe, structured, and conducive to recovery. This position is responsible for maintaining standards of care, managing incidents, enforcing house rules, and ensuring compliance with Ohio Recovery Housing (ORH) standards. The House Manager collaborates with case management, clinical teams, and other staff to support residents in their recovery journey.

• Respond promptly to all incidents at the recovery home, ensuring appropriate reports are completed and submitted.

• Address violations of the Code of Conduct by residents, following up with necessary actions.

• Help monitor residents for potential warning signs concerning recurrence of symptoms and ensure referrals for additional support are made.

• Be available to residents for additional support and guidance as needed.

• Check the home periodically for potential physical safety hazards, such as overloaded outlets and blocked egresses, ensuring that the home remains safe.

• Ensure that safety equipment, including smoke detectors and fire extinguishers, is in good working order.

• Oversee daily roster management and maintain house safety standards as per ORH guidelines.

• Orient new residents to the home, explaining all policies and procedures with the support of the assigned Case Manager.

• Ensure residents understand the expectations and rules of the home.

• Ensure resident house meetings occur at least weekly, ensuring full resident attendance.

• Monitor resident compliance with house rules and program requirements, taking action as necessary to maintain structure.

• Serve as the point of contact for addressing neighbor concerns, maintaining good relationships with the local community.

• Ensure that staff (e.g., Monitors) are present in the home overnight and on weekends whenever residents are in the house (Level III homes only).

• Maintain the daily program schedule and ensure adherence by both staff and residents.

• Ensure residents are engaged in required programming and activities, including meetings, therapy, and other recovery-based services.

• Daily check of safety equipment, ensuring that all smoke detectors, fire extinguishers, and emergency equipment are functioning properly.

• Maintain ORH standards and ensure the house environment is compliant with safety and regulatory guidelines.

• Monitor resident behavior to ensure compliance with house rules and expectations.

• Conduct routine checks and follow-ups with residents to maintain structure and support their recovery.

1. Client Management

1. Update House Rosters: Ensure all information is current and accessible.

1. Run Billing Reports to ensure Programming is being met.

1. New Client Processing:

1. Create TherapyNotes for new clients.

1. Send portal links for accessing necessary resources.

1. Print Recovery Housing Intake forms.

1. Process insurance to ensure coverage.

1. Communication with Staff:

1. Email updates related to:

1. New intakes for the day.

1. Discharges scheduled for the day.

1. Any client restrictions or important notes.

1. Any specific client Programming concerns

1. Client/ Staff Interaction:

1. Dedicate 1 hour to process new client intakes.

1. Spend 1 hour per location daily to:

1. Check in with clients and staff.

1. Create an “open door” atmosphere for supportive communication.

1. Address any concerns raised by staff or clients.

1. Insurance Verification:

1. Run and verify all client insurances to confirm they are still active.

1. Roster Updates:

1. Update the rosters according to client progress in their respective phases and communicate any updates to the staff.

1. Staffing Management:

1. Prepare a weekly staffing schedule:

1. Designate monitors for 3rd shift.

1. Assign CPST coverage for 2nd shift.

1. Ensure SUD CM coverage for 1st shift.

• High school diploma or equivalent required;

• Bachelor’s degree in Social Work, Counseling, or related field preferred.

• Experience working in a residential setting, especially within substance use recovery or sober living environments.

• Strong organizational, communication, and leadership skills.

• Knowledge of safety procedures and ORH standards preferred.

• Ability to work flexible hours, including evenings, nights, and weekends.

• May involve occasional travel for training or professional development.