Dental Front Office Lead

COMMUNITY HEALTH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties. 

POSITION SUMMARY:

The Lead Dental Front Office Assistant provides initial contact between the patient and the office. Responsibilities include coordinating patient care through scheduling, registration, file maintenance, and billing procedures. This role also involves training front office staff, implementing office policies and procedures, and assisting the practice manager in various administrative tasks and staff supportive functions.

ESSENTIAL FUNCTIONS:

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives.  Essential functions are critical or fundamental to the performance of the job.   They are the major functions for which the person in the job is held accountable.  The following are the essential functions of the job.

• Assists in supervising front office staff, including training, scheduling, and performance monitoring
• Assists the practice manager in implementing office policies and procedures
• Answers the telephone, checks voicemail, directs calls to appropriate staff
• Schedules appointments, determines eligibility, assists with making sure schedules are filled daily
• Greets customers
• Provides appropriate information as needed
• Directs customers to appropriate staff
• Registers patients, enters or updates patient information in Electronic Medical Records
• Verifies patient demographics and insurance information at each visit
• Maintains files
• Prepares fee tickets and charts for each patient visit
• Scans paperwork into charts, sends referrals and records requests out via email
• Opens and dispenses correspondence according to office policy
• Collects payments from patients and communicates with AR Department as needed
• Key payment information into computer
• Assists patient with questions regarding their bills
• Reconciles daily batch and delivers deposit to billing daily
• Maintains patient confidentiality

OTHER DUTIES:

• Participates in professional development
• Attends required meetings
• Participates as a team player
• Assumes other tasks as assigned

SKILLS REQUIRED FOR SUCCESS:

• High School Diploma or equivalent 
• Prior office experience preferably in a dental setting
• Basic knowledge of computer skills
• Basic medical terminology preferred
• Strong customer service skills

  HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.