Head, Fraud Business Performance, Execution & Insights, Fraud Solutions

Job Summary

To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. risk methodology, governance and delivery objectives.

This role supports the executive, Fraud Solutions in delivering the Fraud Solutions Strategy, meeting the expectations of stakeholders by ensuring return on investment through outstanding business performance outcomes and execution that is guided by data and insights.

The incumbent must have leadership experience as the role has a small team of experts focusing on delivering expertise outcomes.

The role requires hands-on skills and experience in building strategies; performance reports supported by advanced PowerPoint and excel skills.

1. Effectiveness: Providing Subject Matter Expertise to Risk types, business owners with regards to moving performance and execution to next level. Provide own expertise through a hands-on execution approach in building submissions that are fit for Cluster Excos and Group Excos.

2. Strategic Transformation: Ability to execute strategy to achieve a transformed business with improved productivity that is driven through identification and removal of process waste and implementation of technological solutions that would re-imagine and transform the Fraud Solutions business.

3. Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders and functional fraud solutions heads including product owners and other key stakeholders with regards to understanding performance of each function and initiating proactive solutions and programmes to re-ignite performance while at the same time managing relationships with product service recipients to ensure that they are proactively managed on any performance gaps that may arise.

4. Customer Experience: Proactively monitor outcomes that impact customers and propose solutions through the collaborative efforts of the head of fraud support and head of fraud customer experience.

5. People Management: Develop a high performing Team that delivers error free products and are motivated to be part of Fraud Solutions family.

6. Risk and Control: Adherence to Policies, Procedures and Regulations to ensure that standards are not compromised in collaboration with head of fraud controls. Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues across all functions, fraud types and in Product PQR.

 

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised