KYC Onboarding Officer

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

• Supports the business in the end-to-end processing of account opening.

• Becomes the named contact point for the customer for all queries and services relating to on boarding and account opening.

• Accompanies the Relationship Manager to the customer to understand business requirements and assist in the development of a tailored solution.

• Develops and maintain relationships during the on boarding period with key contacts within the clients business e.g. Company Secretary, MD, FD etc

• Receives the account application forms, documents and information required to build the customer KYC file.

• Identifies all potential issues and escalate appropriately to avoid delays in the process.

• Reviews the files and ensure completeness of Customer Due Diligence and compliance with all KYC/Compliance policies/standards and procedures prior to sending to the KYC On Boarding Manager for review and sign off.

• Reviews any adverse information and escalate adverse media to the Relationship Manager for appropriate review, discounting and sign off.

• Reviews all requests for on boarding new customers, opening additional accounts for existing customers, changing bank mandate and related parties.

• Proactively spot KYC issues in respect of any request/transaction.

• Ensure that client expectations are set against the defined Service Level Agreements (SLAs) and that these SLAs are managed and met at all times.

• Complies with all policies and procedures required by the bank.

• Maintains records of all Reputational Risk Forms / PEP Forms / High Risk approvals obtained.

• Diarize any regular monitoring, as required and initiates the review where necessary.

• Supports the Relationship team in the on-going monitoring of the accounts, by providing guidance in respect of business and transaction structures.

• Escalate any irregular / non-compliant files to senior management, including Compliance.

• Supports the relevant stakeholders to comply with any regulatory or internal reviews.

• Supports the team to satisfactorily close all findings related to assurance work by SLOD or TLOD, as well as external reviews.

• Degree with minimum 2 years or equivalent of 5 years of bank related experience.

• Prior experience of handling customer KYC, including complex customer types and structures.

• Service driven and Customer relationship management skills.

• Understanding of Barclays governance process.

• Understanding of Barclays policies.

• Broad understanding of technology used in customer on boarding, and on-going monitoring and review.

Education