Wealth Business Service Executive

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Job Summary

• Actively seeks ways and implement actions to provide excellent customer client service in order to promote Net Promoter Score (NPS).
• Develop and implement sales strategies with the Wealth Banker to deepen product detention within the existing customer base, promote cross-selling opportunities and increase market share
• Ensure that sales meetings and phone calls are held as discussed and agreed by HOB.
• Provide assistance and advice to customers and manage any complaints by providing proactive solutions while aiming for FDR. Ensure that the resolution letters are well written.
• Participate in the initiatives to achieve the objectives of the Wealth Segment in terms of income and also costs.
• Promote the use of remote and digital channels and migrate customers to use our digital channels
• Undertake all end-to-end operations duties
• Action on leads and manage them through CLM Optimus
• Process credit applications for Unsecured loans from application to disbursement
• Follow up on Secured loan applications from approval to disbursement
• Ensure proper follow-up and execution of all customer requests and ensure that regular feedback is provided to clients at all times.

• Achieve operational rigour excellence in all aspects of procedure and processes are undertaken to ensure a satisfactory audit.
• Comply with all relevant legislation and regulatory guidelines, Absa Policies, processes, and procedures e.g. Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Minimum Operating Standards, Branch & Cash Operations Guideline, End to End Cash Management, etc;

• Working with the Wealth Support Team to deliver exceptional business performance
• Demonstrate Team Spirit by providing support to colleagues within Wealth Business when required.
• Work collaboratively with colleagues for the smooth running of the business
• Depending on business contingencies, you may be called upon to perform other duties assigned to you by management.

• Agree performance development objectives with line manager
• Pursue self-development to increase personal effectiveness acknowledging strengths and areas for development.
• Demonstrate a can–do attitude
• Participate actively in Wealth activities

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework, and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role

• Demonstrate customer obsession
• Excellent oral communication skills
• Digitally Savvy
• Relating and networking
• Excellent sales techniques
• Good negotiation skills
• Delivering results and exceeding customer expectation
• Planning and Organizing
• Team working

Knowledge, Expertise and Experience

• A working knowledge and understanding of relevant legislation, Absa policies, guidelines and processes e.g. Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Minimum Operating Standards.
• Working knowledge.
• A good understanding of the business performance objectives – growth of sales, risk, rigour, cost control and income contribution;
• An awareness of all Absa Wealth products and services.

• Degree with Minimum 3 years relevant experience or equivalent of 5 years bank-related experiene

Education