Admissions Assistant - PRN

Riverview is the premier psychiatric center in Texarkana, Arkansas, where children, adolescents, and adults can receive comprehensive inpatient help for the mental health challenges that have disrupted their lives. We are a 62-bed psychiatric hospital that is dedicated to providing high-quality care for adults, geriatrics, and adolescents (ages 11-17) who are suffering from behavioral health and chemical dependency issues.

Riverview Behavioral Health is part of the Acadia Healthcare system, a provider of addiction, behavioral and mental health treatment facilities in the United States and Puerto Rico.

· Greet and search new patients and those transporting patients upon arrival.

· Review prospective admissions against approved admission criteria, policies and procedures.

· Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims and answering phones.

· Complete paperwork necessary to admit patient to the assigned program and explain forms prior to patient signing, notify clinical lead of patient’s arrival and escort the patient and documentation to appropriate location within the facility.

· Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.

· Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.

· Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

· Perform other functions and tasks as assigned.

· Bachelor’s degree in a social services field is required.

· One or more years’ experience in healthcare preferred.

· CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

· First aid may be required based on state or facility.