Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: WAN, SDWAN, Internet –ISP Expert - The Network Support Engineer will possess a strong background in enterprise routing technologies and basic log analysis skills using Splunk. The candidate will handle escalated operational issues, assist in routing configuration changes, and support core WAN/LAN infrastructure under the guidance of L3 teams. This role is ideal for professionals certified with Cisco CCNP (ENARSI or ENSLD), who are experienced in day-to-day network troubleshooting. Roles & Responsibilities: - Provide Level 2 support for routing-related incidents across enterprise WAN/LAN environments. - Troubleshoot and resolve issues involving OSPF, EIGRP, BGP, and static routes. - Assist in implementing routing changes, path selection policies, QoS and configuration updates. - Provide support for CISCO Viptela and Meraki. - Understanding of hybrid connectivity topologies. Maintain and troubleshoot for cloud interconnectivity. - Use basic Splunk searches to analyze logs, troubleshoot routing anomalies, and support incident diagnosis. - Coordinate with service providers for circuit-level escalations and performance issues. - Monitor and track link availability, interface status, and routing tables. - Maintain documentation including network topology diagrams, SOPs, and incident records. - Ensure tickets are updated with resolution details and escalated as needed within SLA timelines. Professional & Technical Skills: - 3–9 years of hands-on experience in enterprise network operations. - Strong understanding of: Routing protocols: OSPF, EIGRP, BGP Route filtering, redistribution, and summarization IP addressing, subnetting, and WAN connectivity CISCO Meraki - Familiarity with Cisco IOS CLI, QoS and configuration standards. - Good to have knowledge of CISCO Viptela - Basic experience using Splunk for reviewing network logs and events. - Comfortable working with NOC tools, ticketing systems, and remote troubleshooting utilities. Additional Information: - Strong interpersonal and stakeholder management skills - Analytical thinking and problem-solving mindset - Ability to work in a high-pressure environment with 24x7 operations - Strong documentation and presentation skills - Process-driven approach with attention to compliance and governance Certifications: Anyone of the following - Cisco CCNP ENARSI (Enterprise Advanced Routing and Services) - Cisco CCNP ENSLD (Enterprise Network Design)

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com