Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Palo Alto Networks Firewalls
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
FW Forti, Palo Expert - The Security Engineer needs to have advanced expertise in enterprise firewalls and load balancers, focusing on Fortinet, Palo Alto Networks, and F5 BIG-IP platforms. This role requires deep technical knowledge, strong problem-solving skills, and the ability to support complex security environments.

Roles & Responsibilities:
- Provide L3-level support and escalation for complex issues involving firewalls (Fortinet, Palo Alto) and load balancers (F5).
- Responsible for managing action plans and future requests, including automation initiatives.
- Maintain advanced firewall policies, NAT, VPNs, threat protection, and segmentation strategies.
- Administer and fine-tune F5 BIG-IP or Palo Alto Networks security appliances.
- Analyze traffic logs and security alerts using basic Splunk dashboards and searches to support troubleshooting and reporting.
- Participate in change control, risk assessment, and compliance-related activities.
- Document complex configurations, technical procedures, and solutions contribute to KB and SOPs.
- Lead technical discussions with relevant stakeholders support audits and posture assessments.
- Must have a complete knowledge of L'Or al Network topology to assist L2 Firewall and Qualification team for complex requests
- Provide guidance and technical leadership to L1.5/L2 support teams along with knowledge transfer

Professional & Technical Skills:
- 5–12 years of experience in enterprise network security roles, with strong focus on firewall and load balancer administration.
- Expert-level knowledge of Fortinet along with Palo Alto and F5 BIG-IP
- Strong understanding of:
Security policies, ACLs, NAT, IPS/IDS, VPNs
Traffic load distribution, SSL profiles, health checks
Authentication integrations (LDAP, RADIUS, SAML)
- Experience using Splunk for basic log analysis and security event correlation.
- Proficient in troubleshooting across multi-vendor security environments.
- Familiarity with ITIL practices, change management, and ticketing tools.

Additional Information:
- Strong analytical and troubleshooting skills along with Excellent verbal and written communication
- Ability to lead incident response and collaborate with senior stakeholders
- Self-driven, organized, and capable of working under pressure
- Team player with mentorship mindset for junior engineers

Certifications Mandatory:
- Fortinet Certified Professional
- Preferred (any one or both):
Palo Alto Networks Certified Professional
F5 Certified Professional

15 years full time education

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