Cloud Operations Lead

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.   

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The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.    

This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota.   We anticipate this to commence within the first 3 months of joining.

• Significant experience in working with computer systems and computer networks, specifically with the Linux operating system.

• Experience of overseeing or leading teams

• Experience with IaC tools including TerraForm

• Experience with Kubernetes, including troubleshooting issues with container-hosting platforms

• Experience with troubleshooting issues and identifying potential bugs or failures

• A willingness to learn new deep skills in air-gapped cloud architecture and operations

• Experience in a production support / operations role to ensure a live service for users

• Experience with understanding network architectures and troubleshooting network-related issues using Linux tools

• In-depth expertise in at least one of: Kubernetes, TerraForm, Networking, Observability

• Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.

• Lead the support engineers during a shift, and be the coordinator and lead contact for any critical escalations with third parties and users.

• Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.

• Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.

• Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.

• Follow documented runbooks and procedures for high-priority incident management for potential.

• UK critical workloads, and identify areas for runbook improvement.

• Provide mentoring to junior engineers and supporting a culture of team skills growth.

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At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Visit us at www.accenture.com 

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