Quality Auditing Lead

lead

OtherQuality

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Quick Summary

Overview

Align with global leads and service delivery lead on strategy for execution on site Scorecard review & action Motivate and strategize on efficiency,

Technical Tools

OtherQuality

Align with global leads and service delivery lead on strategy for execution on site
Scorecard review & action
Motivate and strategize on efficiency, productivity and consistency targets
Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
Identify Milestones, scope, dependencies, issues, risk and success for QTP projects
Course correct non-performing metrics and analysts through root cause analysis and solid action planning
Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
Review and control execution of standard processes across Quality, Training & Policy
Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams
Provide thought leadership in processes, programs and procedures
Establish professional and career development programs for internal resources
Provide recommendations to re-engineer existing processes.

College graduate with at least 8 to 11 years supervisor experience
Excellent oral and written communication skills.
Sound decision making and organizational skills
Ability to present complex information to a variety of audiences
Proficiency in MS office applications (Excel, PowerPoint and Word)
Experienced in talent management and succession planning
Experience in managing projects and data strategies for business outcomes

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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