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Client Care & Inside Sales Coordinator

Il-Elgin-mid

OtherSales Coordinator

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Quick Summary

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OtherSales Coordinator

Benefits:

401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Client Care & Inside Sales Coordinator

Ace Handyman Services Fox Valley — Elgin, IL

Ace Handyman Services Fox Valley is growing, and we are looking for a highly motivated, customer-focused, sales-driven professional to become the voice and front-end growth engine of our business.

This is NOT a traditional receptionist or administrative role.

We are seeking someone who genuinely enjoys talking with customers, building trust quickly over the phone, solving problems, and confidently guiding homeowners toward booking our services.

Our customers are not looking for the cheapest option — they are looking for professionalism, responsiveness, trust, communication, and peace of mind. We are looking for someone who believes in delivering and selling that value every single day.

If you love the phone, thrive on helping people, enjoy converting opportunities into booked work, and want to directly contribute to the growth of a respected local business, we want to talk with you.

About Us

Ace Handyman Services is a nationally recognized leader in home repair and improvement services. Our Fox Valley office has proudly served the community for nearly six years with a reputation built on professionalism, communication, craftsmanship, and exceptional customer care.

We are a locally owned business backed by a nationally trusted brand, and we are passionate about helping homeowners love their homes.

About the Role

This position serves as the primary point of contact for our customers and plays a critical role in driving the growth of the business.

The ideal candidate:

Wants to answer every incoming call
Enjoys building relationships with customers
Is energized by helping people and closing business
Understands how to sell value and professionalism
Is comfortable discussing premium services and pricing
Thrives in a fast-moving environment with multiple priorities
Loves organization, follow-up, and momentum
Is highly detail-oriented and tech savvy
Takes ownership and accountability seriously
Enjoys outbound calling and proactive follow-up
Believes responsiveness and communication matter

This role combines:

customer experience,
inside sales,
scheduling coordination,
CRM management,
pipeline follow-up,
and operational support.

Key Responsibilities

Customer Communication & Sales

Answer inbound customer calls promptly and professionally
Build trust and confidence with homeowners over the phone
Educate customers on our services and scheduling process
Sell the value of our services, professionalism, and customer experience
Guide customers toward booking appropriate service time blocks
Handle customer questions and pricing conversations confidently
Conduct outbound follow-up calls to unsold leads and existing customers
Help maximize booking conversion and schedule utilization
Follow up consistently on open opportunities and pending customer decisions
Maintain momentum throughout the customer journey

Scheduling & Operations

Coordinate schedules for multiple craftsmen
Match the right technician to the right customer/project
Communicate scheduling updates clearly and professionally
Maintain accurate customer records and job details
Utilize Service Titan and CRM tools daily
Help manage workflow, lead pipelines, and customer follow-up activity
Ensure technicians have accurate job information before arrival

Customer Experience

Deliver a consistently positive and professional customer experience
Support review generation and repeat business efforts
Communicate proactively and professionally with customers and team members
Help maintain the reputation and growth of the business
Ensure customers feel informed, acknowledged, and valued throughout the process

Qualifications

Required

Strong phone communication and customer relationship skills
Previous sales, inside sales, customer service, dispatch, or call-center experience
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Comfortable using CRM systems and technology platforms
Ability to work independently while remaining coachable
Positive attitude and strong work ethic
Reliable transportation and ability to commute to Elgin office
Comfortable working in a fast-paced environment
Strong attention to detail and follow-through

Preferred

Service Titan experience
CRM experience (Pipedrive or similar)
Home services industry experience
Hospitality or relationship-focused sales background
Scheduling/dispatch experience
Marketing or pipeline management experience

What Success Looks Like

Successful team members in this role:

Answer calls with confidence and energy
Build trust quickly with customers
Thrive on booking work and creating momentum
Follow up consistently and proactively
Stay organized under pressure
Learn systems and processes quickly
Operate independently while embracing accountability
Contribute directly to business growth and customer satisfaction
Maintain urgency without sacrificing professionalism

Compensation & Growth Opportunity

We are building this role as a long-term growth opportunity within our company.

Compensation Includes:

Competitive hourly base pay
Performance-based bonus opportunities
Growth and advancement opportunities
Ongoing coaching and development
Paid vacation
Flexible scheduling options
401(k) plan
Regular performance and pay reviews

Expected Compensation Range:

$22–26/hour + performance incentives

Top performers who help drive growth and customer satisfaction will have opportunities for increased compensation and future leadership responsibilities.

Growth Potential

This role has strong long-term growth potential for the right individual, including future opportunities in:

Office Management
Operations Coordination
Customer Experience Leadership
Business Development
General Management

Important Note

This role is ideal for someone who:

enjoys fast-paced environments,
likes talking with people all day,
enjoys helping customers solve problems,
and is motivated by performance and growth,
This is an in-office role and NOT remote.

If you are uncomfortable with phone communication, sales conversations, multitasking, or accountability-driven environments, this position will likely not be a fit.

We are looking for someone who wants to grow with us and become an important part of the future of our business.