PBI Executive Support Specialist

Pakistan·Lahoremid

OtherSupport Specialist

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Quick Summary

Overview

About us: ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom.

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OtherSupport Specialist

About us:

PBI Executive Support Specialist

Payments & Banking Infrastructure

Location	Pakistan	Reports To	Head of Payments & Banking Infrastructure
Department	Payments & Banking Infrastructure	Contract	Full-time

About the Role

~1 min read

ACE Money Transfer is a UK-based international remittance business processing over half a million transactions per month across a global network of corridors, acquirers, and payment partners. The Payments and Banking Infrastructure (PBI) team sits at the centre of that operation, covering card acquiring, open banking, banking relationships, payout partnerships, and corridor strategy.
The PBI Executive Support Specialist is a skilled operational and coordination role sitting directly beneath the Head of PBI. This is not a people management position. There are no direct reports. The role exists to ensure the Head of PBI, and the wider team are well-organised, well-prepared, and able to focus on delivery — by taking ownership of the administrative, coordination, and reporting infrastructure that keeps the department running.
The right person is proactive, detail-oriented, and comfortable operating across a fast-moving function with multiple workstreams and senior stakeholders. They act as an extension of the Head of PBI, not independently of them.

Responsibilities

~1 min read

Keep PBI's action and commitment tracker current at all times, flagging upcoming deadlines and overdue items to the Head of PBI
Follow up with team members and other departments on outstanding inputs and deliverables, escalating where progress has stalled
Coordinate across Finance, IT, Legal, and Compliance on routine PBI dependencies, ensuring nothing falls through the cracks
Maintain organised filing across contracts, agreements, term sheets, and reference documents

Prepare agendas, presentation materials, and briefing notes for PBI's weekly meetings and senior management forums
Take structured meeting notes and distribute clear action logs with owners and deadlines after each session
Consolidate team inputs for the monthly CEO reporting pack, cross-check for consistency, and flag gaps to the Head of PBI ahead of sign-off
Keep the Head of PBI's commitments to senior leadership logged and visible, with deadlines tracked

Manage the Head of PBI's calendar, coordinating internal and external meetings and resolving scheduling conflicts
Prepare briefing notes and context documents ahead of external meetings with banks, acquirers, and payment partners

Send follow-up communications after external meetings, capturing agreed next steps and circulating to relevant parties
Maintain a contact log across the banking and payment partner network, tracking engagement dates, open items, and key context
Support partner onboarding logistics, including agreement coordination and introductory meeting setup

3 to 6 years of experience in an operational support, executive support, or business coordination role
Strong written English — able to draft professional communications, briefing notes, and summaries independently
Highly organised with a proven ability to manage multiple workstreams and deadlines simultaneously
Confident following up with senior colleagues on outstanding items in a professional and persistent manner
Comfortable working with financial data, spreadsheets, and executive-level presentations
Available during UK business hours or with significant overlap (PKT is UTC+5)

Background in financial services, fintech, payments, or a similarly fast-paced commercial environment
Experience supporting a senior leader or head of function in a complex, multi-stakeholder organisation
Familiarity with payments, banking, or remittance terminology