acg1d ago

New

USD 17.0/hr/yr

Travel Services Associate

2 Locationsmid

OtherAssociate

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Quick Summary

Key Responsibilities

Processes a variety of documents relating to travel accounts and quality control all travel bookings.

Requirements Summary

Required Education High School Diploma or equivalent Experience Processing transactions and posting to appropriate accounts. Investigating and resolving sometimes complex processing problems.

Technical Tools

OtherAssociate

Job Type:

Full time

Hourly

Responsibilities

~1 min read

Processes a variety of documents relating to travel accounts and quality control all travel bookings. Duties may include:

Data Gathering

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Gathering appropriate data and reviewing the data to ensure accuracy and completeness.
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Responding to inquiries from travel sales agents, and others regarding booking inquiries and cancellations.
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Obtaining and verifying payments, commissions, and other types of information.
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Investigating and resolving sometimes complex processing problems.
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Calculating sales commissions.
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Researching and adjusting account balances when misapplication/overpayment of monies occurs.
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In accordance with corporate guidelines and procedures, initiating correspondence with agents/members to clarify or obtain missing information, investigate discrepancies, etc.

Data processing and QC

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Processing a variety of documents relating to travel accounts.
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Quality control all travel bookings.
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Correcting balances and payment records.
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Entering transactions and balancing cash entry changes into systems as necessary.
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Preparing online cruise and tour documents as necessary.
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Maintaining various records on customer accounts, analyzing data, and preparing reports as required.
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Maintaining electronic and manual procedures for actions, according to established procedures, and assisting in investigative reports.

Requirements

~1 min read

Required

Education

High School Diploma or equivalent

Experience

Processing transactions and posting to appropriate accounts.
Investigating and resolving sometimes complex processing problems.
Performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate.

Knowledge and Skills

Performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages.
Willingness to rotate within area as needed to perform various processing functions and/or to complete training.
Communicate effectively with others in a work environment and with the public.

Preferred

Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.).
Knowledge of basic travel terminology.
Ability to make discretionary decisions based on existing information.

What We Offer

~4 min read

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

✓The starting hourly rate for this position is $17.00/hr.

✓Medical plans with multiple coverage options, including HSA eligibility.

✓Prescription drug coverage.

✓Dental and vision benefits.

✓Employee Assistance Program (confidential support services).

✓Company-paid basic life insurance.

✓Optional supplemental life insurance and dependent coverage.

✓Short-term and long-term disability coverage.

✓Critical illness, accident, and pet insurance options.

✓401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

✓Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

✓Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

✓Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

✓Paid leave programs, including parental, bereavement, jury duty, and military leave.

✓Tuition assistance (up to $5,250 annually; 80% covered by ACG).

✓Professional certification support with 100% reimbursement for eligible programs.

✓Opportunities for career development and advancement.

✓Complimentary AAA membership with roadside assistance and travel discounts.

✓Adoption assistance program.