Director of Client Growth

The Director of Client Growth leads the Client Growth function for Acquisition.com’s Advisory Practice. You report to the Senior Director of Fulfillment Operations and partner closely with Sales, Advisory, Events, Marketing, Support, and Revenue Operations.

This is a builder-operator role. You are not inheriting a finished system. You are creating structure where it does not yet exist, and scaling it as the business grows. This role owns the post-sale revenue engine. The focus is clear: retain clients, expand relationships, and increase lifetime value across the existing client base.

You are responsible for building and running the system that makes that happen. This includes the Client Growth team, the client journey across products, and the workflows that drive retention and expansion. You will design the operating model, implement it, and hold it accountable to results.

We are specifically looking for leaders who bring perspective from high-growth environments. You have seen what strong systems look like at scale and can apply those lessons here. You do not just execute within a system. You design it and improve it.

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  Build and lead the Client Growth function, including team structure, hiring, coaching, and performance management for Client Growth Advisors

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  Define and own the client journey from onboarding through renewal and expansion, ensuring every transition has a clear next step and owner

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  Own Net Revenue Retention by driving renewals, expansions, and churn prevention across the client base

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  Design and operate a tiered service model that defines how clients are supported across human-led and system-driven workflows

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  Own HubSpot as the business owner, including workflow design, automation logic, and reporting on client health and revenue risk

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  Implement and enforce structured workflows, including use of system-generated insights and clear escalation paths for at-risk clients

• 7+ years in Client Success, Account Management, or similar roles, with 3+ years leading a team at Director level or equivalent

• Experience in a high-growth company environment, ideally having scaled from early stage through significant revenue growth (for example 0 to 50M, 50M to 200M, or similar)

• Proven ownership of retention and expansion metrics such as NRR, GRR, or renewal rate in a revenue-carrying role

• Experience managing and scaling a team of 5+ client-facing team members with clear ownership of performance and outcomes

• Track record of building systems and workflows that scaled with company growth, not just maintaining existing processes

• Strong operator who brings pattern recognition from previous environments and applies it to improve systems, decision-making, and outcomes

• Grow Net Revenue Retention in line with company targets through consistent renewals and expansion

• Maintain ≤10% client cancellation rate through proactive management and early intervention

• Achieve ≥60% client ascension across Advisory Practice programs

• Deliver ≥90% CSAT and ≥70% NPS at key client touchpoints

• Ensure ≥95% of workflows and client interactions are completed within defined SLAs

• Scale the Client Growth team while increasing clients managed per advisor without reducing service quality

• Monday through Friday, 8:00 AM - 5:00 PM MST, with flexibility to support hours associated with workshops or special events.

• Because we're client-first, urgent requests may occasionally require support outside this window. “Logging off” typically aligns with completing priority tasks and meeting immediate client needs.

• Remote, USA

• Light travel may be required

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns.

Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally.

Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.