Security Screening Support Manager

ACTS-Aviation Security Inc. has an immediate opening for an Security Screening Support Manager at the Charlotte Douglas International Airport in Charlotte, NC.

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

The Security Screening Support Manager assists the security contract manager with the day-to-day operational oversight of ACTS Aviation Security's Worker Screening Program at Charlotte Douglas International Airport. This role ensures the consistent delivery of compliant, high-quality worker screening services in accordance with TSA-approved Airport Security Programs (ASPs), applicable Security Directives, and all federal regulations under 49 CFR Parts 1540, 1542, and 1544. The Manager leads a team of security personnel, maintains strong client relationships, and drives a culture of continuous improvement and regulatory compliance.

•  Direct and supervise daily screening support operations, ensuring alignment with client requirements and TSA regulatory standards.

•  Conduct regular site walk-throughs, equipment checks, and procedural audits to assess operational effectiveness.

•  Perform routine inspection and serviceability checks of all screening equipment; coordinate maintenance or repair requests and maintain accurate equipment logs.

•  Ensure all screening operations conform to the TSA-approved ASP, applicable Security Directives, and Emergency Amendments.

•  Oversee completion and accuracy of regulatory reporting, including Regulatory Government Interaction (RGI) documentation and internal compliance logs.

•  Plan and conduct internal operational audits of screening activities; document findings, assign corrective actions, and track closure to completion.

•  Maintain current knowledge of TSA Notice of Proposed Rulemaking (NPRM) and policy updates affecting screening operations.

•  Manage the full onboarding lifecycle for new screeners, including induction, site orientation, and compliance documentation prior to deployment.

•  Deliver and oversee On-the-Job Training (OJT) for all new screeners, ensuring competency standards are met before independent assignment.

•  Ensure all security personnel maintain current certifications and complete recurrent training in accordance with approved training programs.

•  Identify training gaps and coordinate targeted refresher training and competency assessments in collaboration with the training department.

•  Foster a team environment focused on insider threat awareness, professional standards, and continuous performance improvement.

•  Administer performance reviews, corrective action plans, and recognition programs for direct reports.

•  Prepare timely and accurate incident reports; ensure submission deadlines are met in accordance with client and regulatory requirements.

•  Support internal and external audits, including TSA compliance inspections; implement findings and track corrective action closure.

•  Support the Contract Manager in the delivery of contractual obligations, including performance reporting, client correspondence, and service-level monitoring.

•  Contribute to contract compliance reporting and support business development activities as directed.

•  Minimum 3 years' experience in aviation security, airport operations, or a regulated security environment.

• Prior experience with passenger or employee screening in a checkpoint environment.
• Familiarity with a range of passenger or employee screening technology – x-ray, ETD, body scanners, metal detectors etc.

•  Demonstrated supervisory or management experience in a compliance-driven operational setting.

•  Working knowledge of TSA regulations and airport security program requirements.

•  Strong written and verbal communication skills; ability to produce clear regulatory and operational documentation.

•  Proficiency with Microsoft Office Suite and standard operational reporting tools.

•  Must successfully complete TSA-required background investigation and maintain active SIDA badge at CLT.

•  Must be a U.S. citizen or lawful permanent resident eligible for security clearance.

•  Role operates in an active airport environment, including secure areas, terminals, ramps, and checkpoint zones.

•  Must be able to stand, walk, and be on feet for extended periods; occasional lifting up to 40 lbs.

•  Availability required to respond to operational emergencies and work non-standard hours including evenings, weekends, and holidays as needed.

•  Travel to other ACTS network locations or client meetings may be required periodically.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.

ACTS-Aviation Security is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category protected under applicable law.

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•  Experience supporting major aviation clients in a contract security capacity.

•  Experience managing TSA compliance testing, internal audits, and corrective action tracking.