Resident Assistant, Full-Time

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

1. →Remain on-premises, alert and available to clients for the entire shift unless relieved with supervisor permission.

1. →Provide support and trauma-informed care to domestic violence and sexual assault victim shelter residents by using the trauma-informed approach.

1. →Provide support, advocacy and crisis intervention when answering the crisis hot line, as well as assess high danger calls and place the victim in the shelter when necessary.

1. →Maintain case management system, client records, track statistical data relevant to domestic violence and sexual assault victims, and enter data into VADATA and any other assigned data entry system.

1. →Attend regular staff meetings and supervision meetings outside of regular shift hours.

1. →Oversee the shelter’s daily activities and enforce house rules. Conduct room checks at the beginning of every shift and house checks several times throughout the shift. 

1. →Maintain a clean, welcoming, warm, residential environment. Prepare facilities for clients including cleaning rooms, ensuring bathrooms are stocked with clean towels and toiletries, and vacant rooms are sanitized and ready for new residents. Daily sanitation of common areas is required and other parts of the shelter when necessary. 

1. →Conduct intake process in accordance with shelter procedures and work with specialists and case managers when receiving clients into the shelter. Orient new residents by conducting a RA intake and reviewing shelter rules, chores, giving a tour of the shelter, and ensuring they have basic personal care items and any other necessities.

1. →Assist residents with daily needs such as dispensing supplies like medication, baby care items, personal care items, and food from locked areas of the kitchen and by coordinating cab services when needed.

1. →Prepare and monitor the chore chart. Ensure chores are assigned and completed and issue warnings when necessary.

1. →Assist case managers with small tasks to help clients meet their goals and end the cycle of violence.

1. →Assist residents in the planning of meals and preparing/cooking meals for all house residents, when needed. 

1. →Organize, sort, put away, and distribute donations.

1. →Conduct exit interviews in accordance with shelter procedures.

1. →Report to the Shelter Supervisor and/or Director when repairs are needed, or equipment needs to be replaced. 

1. →Be a part of and abide by the requirements of the shelter on-call schedule. Flexibility is required.

1. →Complete mandatory CPR, First Aid, Airborne and Bloodborne pathogens, Domestic Violence, Sexual Assault, NARCAN, and food handling training (to be provided by ACTS).   

• Excellent team orientation demonstrated with a positive attitude self-motivation and resourcefulness. 

• Strong client-orientation and compassion.

• Strong dedication to maintaining confidentiality.

• Ability to establish and maintain professional boundaries in working with clients.

• Ability to present a professional, courteous and helpful demeanor to clients, co-workers and the public. 

• High School Diploma or equivalent, required 

• Experience dealing with domestic violence and sexual assault victims, complex trauma services or homelessness, preferred 

• Coursework in higher education in any human service field (trauma, counseling, social work), preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ACTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.