Operations Audit Support

United States·Houstonmid

OtherSupport

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Quick Summary

Key Responsibilities

Analyze problems and requests to identify permanent solutions, user training needs, Service Desk process improvement, and recommendations to eliminate business interruptions Reviewing,

Requirements Summary

Property management, multifamily housing experience REQUIRED 1-2 years' previous experience with Apartment Industry software (Yieldstar/RealPage/Onesite/Yardi, etc.) is REQUIRED Strong technical,

Technical Tools

OtherSupport

What We Offer

~1 min read

At Adara Communities, we blend 40 years of industry experience with a forward-thinking approach to technology, customer service, and community living. Our success is driven by people - our residents, our investors, and especially our team members. When passionate individuals work together with shared commitment, anything is possible. Join us and be part of a company where your impact truly matters.

✓Vacation & sick time increases with length of service. Plus 7 1/2 company holidays, eligible for holiday pay immediately!

✓Medical, dental, accident and critical illness, eligible just after 60 days of employment

✓Group & supplemental life insurance policy options. $25,000 FREE basic life insurance

✓Employee referral program

✓Career Growth opportunities and tuition reimbursement

✓Apartment discounts, if eligible

✓Competitive pay

Requirements

~1 min read

Property management, multifamily housing experience REQUIRED
1-2 years' previous experience with Apartment Industry software (Yieldstar/RealPage/Onesite/Yardi, etc.) is REQUIRED
Strong technical, analytical, communication and customer service skills required
Ability to manage multiple tasks with exceptional attention to detail
Ability to be a self-starter and a team player

Responsibilities

~1 min read

→Analyze problems and requests to identify permanent solutions, user training needs, Service Desk process improvement, and recommendations to eliminate business interruptions
→Reviewing, troubleshooting and supporting end users and admin support via our ticketing system
→Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with operations manual and departmental expectations
→Exhibit aptitude in troubleshooting hardware and software on a level 1 cognitive understanding
→Review lease files for compliance and accuracy (implementing the attachment of documents in software similar to Yieldstar/RealPage)
→Monitor and support the implementation of compliance programs, including policies and practices as they relate to the company's affordability requirements.
→Ensure that the company conducts rental/leasing activity in compliance with all regulatory requirements and alert in a prompt and proactive manner any identified risks to Senior Management of Property Operations.
→Investigate discrepancies and issues found within the files.
→Perform all the above and other duties as assigned in accordance with applicable laws and company policies.