Scheduling Specialist

JourneyCare Home Health is seeking a meticulous and organized Home Health Scheduling Specialist to join our dedicated team. As a key member of our operations team, you will be responsible for managing and coordinating the scheduling of home health visits to ensure that our patients receive timely and high-quality care. Your role will involve working closely with clinicians, patients, and their families to facilitate seamless scheduling and optimize care delivery.

• →Confirms patient appointments and perform patient reminder calls according to client guidelines
• →Manages client and care provider’s schedules efficiently
• →Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management
• →Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors
• →Maintains patient records in billing/scheduling system formats and in hard copy when indicated
• →Completes patient schedules, forms and all correspondence
• →Provides additional billing and customer service support
• →Maintains a high degree of confidentiality at all times due to access to sensitive information
• →Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

• High school diploma required. College degree a plus
• Bilingual in Spanish is a plus
• Experience in a high volume medical office environment required
• Scheduling patients and patient testing preparation experience in a physician office preferred
• Computer Proficiency – MS Office
• Ability to work well with others in a professional manner in a team oriented environment
• 2 years in a medical setting preferred