Configuration Manager

Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.

Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.

Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.

The Configuration Manager is responsible for establishing, maintaining, and governing configuration management processes across the VESEE 2.0 program. This role provides oversight for configuration management activities throughout the software development lifecycle, ensuring the integrity, traceability, and control of software, documentation, infrastructure, and release artifacts.

The Configuration Manager will work closely with product, engineering, DevSecOps, quality assurance, cybersecurity, and program leadership teams to manage configuration baselines, oversee software releases, facilitate change control activities, and ensure compliance with federal and program requirements.

• Develop, maintain, and continuously improve the program's Configuration Management Plan (CMP).
• Establish and manage configuration management processes, standards, and procedures across all phases of the software development lifecycle.
• Identify, document, and maintain configuration items (CIs), including software, infrastructure, documentation, and system artifacts.
• Ensure configuration baselines are established, maintained, and protected throughout development and production environments.
• Conduct configuration audits and reviews to verify compliance with approved baselines and change requests.
• Maintain configuration status accounting and reporting to support program leadership and audit activities.

• Oversee software tracking, version control, and release management activities across multiple development teams.
• Coordinate release schedules and deployment readiness activities with engineering, DevSecOps, QA, and operations teams.
• Ensure software releases are properly documented, approved, tested, and deployed in accordance with program procedures.
• Track software changes from development through testing and production deployment.
• Maintain release records, deployment documentation, and software inventory artifacts.
• Support rollback planning and release recovery activities as needed.

• Facilitate Configuration Control Board (CCB) meetings and change review processes.
• Review proposed changes for completeness, impact, risk, and compliance with program standards.
• Ensure approved changes are properly documented, implemented, and tracked through completion.
• Provide guidance and leadership to technical teams regarding configuration management best practices.
• Support traceability between requirements, development artifacts, testing, and production releases.

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field.
• 5+ years of experience in Configuration Management, Release Management, Software Asset Management, or related disciplines.
• Experience developing and maintaining Configuration Management Plans (CMPs).
• Experience supporting software development lifecycle (SDLC) activities in Agile environments.
• Experience managing software baselines, configuration items, and release processes.
• Experience facilitating Configuration Control Boards (CCBs) or formal change management processes.
• Experience with version control systems such as Git, GitHub, GitLab, Bitbucket, or Azure DevOps.
• Experience maintaining software inventories, release documentation, and audit records.
• Strong analytical, organizational, and documentation skills.
• Excellent written and verbal communication skills.

• Experience supporting Department of Veterans Affairs (VA) programs.
• Experience supporting large-scale modernization or enterprise software programs.
• Experience working in DevSecOps and CI/CD environments.
• Familiarity with cloud-based platforms such as AWS or Azure.
• Experience with Jira, Confluence, Azure DevOps, ServiceNow, or similar lifecycle management tools.

• U.S. Citizen.
• Ability to obtain and maintain a VA Public Trust.
• Must reside and work within the United States.

• Certified Configuration and Data Management Professional (CCDMP)
• ITIL Foundation Certification
• Certified Scrum Master (CSM)
• SAFe Agilist (SA)
• Project Management Professional (PMP)

• Strong attention to detail and commitment to process discipline.
• Ability to lead configuration management efforts across multiple teams and stakeholders.
• Strong problem-solving and organizational skills.
• Ability to balance governance requirements with Agile software delivery practices.
• Commitment to continuous improvement and operational excellence.