IT Help Desk Technician

Provide technical support for in-house hospital information system, network, and personal computers.

The role of the helpdesk network technician is to support and maintain users, computers, networks and security systems with a focus on high-level planning and design to support current and future business requirements. This position directly interacts with vendors, all IT Staff, and the Network Engineer. Helpdesk network technicians are responsible for implementing, operating, monitoring, configuring, and maintaining networks, and network hardware and information systems. The helpdesk network technician has a variety of tasks to perform such as installing network hardware, troubleshooting servers, operating software and hardware, managing network services, supporting network infrastructure, monitoring performance, managing security, managing user accounts, as well as restoring and backing up information systems. The helpdesk network technician’s goal is to guarantee the integrity of high availability network infrastructure to enable optimal performance for Adirondack Health through continual service improvement and collaboration the IT Department and the organization. This role participates in on-call rotation.

Associates degree in computer information systems/networking, bachelor’s degree preferred.

Job related experience with increasing levels of responsibility is required.

The network helpdesk technician must demonstrate extensive knowledge of networks and computer systems through professional experience in at least three of the following areas: desktop, end user applications, server, network, security, or virtualization.  Individual must demonstrate excellent logical reasoning, problem solving, communication, interpersonal, and computational abilities.

Valid driver’s license and evidence of insurability. A+/Network+, Cisco CCNA certifications desired. 

Full-Time

$22.33 - $31.64 per hour