Director, Customer Value

We are seeking a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at our largest, most strategic accounts. This role spans the entire post-sales customer lifecycle—ensuring customers achieve their digital transformation goals with Adobe.

As the top-level authority, you will drive alignment and coordination across multiple work streams, including product teams delivering advanced use cases. You will also lead collaboration initiatives with internal account teams. Ultimately, the Director of Customer Value is responsible for positioning customers for success and ensuring they realize measurable business value from the Adobe stack.

• →Establish strong C-level relationships during the sales cycle to understand key business objectives and metrics, instilling confidence in Adobe’s ability to deliver expected outcomes.
• →Act as the primary liaison post-sale between customer executives and Adobe teams (Product, Legal, Engineering, Professional Services, Technical Support, TAM, and Customer Success).
• →Ensure a seamless transition from pre-sales requirements to post-sales execution.
• →Develop and deliver compelling, executive-ready presentations (return on investment and total cost of ownership) to drive value realization discussions.
• →Map current and future business processes to identify and prioritize key use cases and value drivers.
• →Assist customers in navigating organizational changes and implementing effective change strategies.
• →Build customer advocacy for future marketing opportunities such as case studies and events.

• Ability to influence key partners and lead complex discussions throughout the customer lifecycle.
• Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level).
• Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently.
• Strategic problem solver with a track record of driving business results through customer engagement.
• Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners.
• Extensive experience in digital transformation, value consulting, or complex technology delivery programs.
• Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology.
• Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights.

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.