Software Development Engineer, Adobe Commerce [Magento]

Adobe Commerce (formerly Magento) powers the storefronts of some of the world’s largest enterprise brands. When something goes wrong at that scale, it matters — and that’s where our Customer Engineering team comes in.
We’re looking for a Software Development Engineer to join our Tier III Customer Engineering team in Bucharest. This team is responsible for diagnosing and resolving the most complex software issues in the Adobe Commerce core, developing hotfixes and patches, contributing to new releases, and ensuring zero disruption for enterprise merchants across EMEA.
This is a hands-on engineering role. You will read and reason about core platform code, implement fixes under time pressure without breaking backward compatibility, and contribute to platform documentation. You need to understand Adobe Commerce at its deepest level — architecture, module interconnections, performance, security, frontend, backend, database, and cloud. If that’s the kind of work that excites you, we’d love to talk!

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  Investigate, diagnose, and resolve complex escalated software issues in the Adobe Commerce core platform

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  Maintain and create Adobe Commerce documentation articles to scale team knowledge across the organization

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  Partner with internal engineers, product teams, and EMEA customers to architect resilient, production-grade solutions

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  Occasionally join customer calls to present technical root cause analysis and recommendations

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  Mentor junior engineers and contribute to team knowledge-sharing and upskilling initiatives

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  Drive AI automation and tooling improvements to proactively increase the team efficiently, or to detect and prevent customer issues

• 5+ years of hands-on software development experience

• Deep expertise with Adobe Commerce (Magento) — including core architecture, module system, and interconnections between platform components

• Strong PHP development skills and fluency in the full Adobe Commerce tech stack

• Solid understanding of database internals, query optimization, and high-load system performance

• Experience with system security best practices within e-commerce or platform engineering contexts

• Proven ability to diagnose root causes in complex, production-critical systems under time pressure — and implement fixes without compromising quality or backward compatibility

• Experience in a professional services, solutions engineering, or product engineering role (support engineering experience is a plus)

• Strong communication skills — able to present root cause analysis and technical recommendations to both engineers and business stakeholders

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

• Experience with cloud platforms (AWS, Azure, GCP) and Adobe Commerce Cloud specifically

• Familiarity with microservices architectures and cloud-native design patterns

• Experience writing or maintaining technical platform documentation

• Familiarity with AI/ML concepts or genuine curiosity about applying AI in engineering and commerce workflows

• Work on one of the world’s leading digital commerce platforms used by global enterprise brands

• Collaborate with a tight-knit, high-caliber engineering team across EMEA

• Access to Adobe’s world-class tools, learning resources, and career development programs

• Competitive compensation and benefits for the Bucharest market

• A culture that values curiosity, innovation, and continuous improvement

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

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