Financial Services Supervisor Transplant

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Day to-day workflow and operations for pre-transplant, transplant, and post-transplant phases. Recommends procedures for obtaining authorization, forms, and letters required for transplant processes. Provides customer service recovery when patient complaints or concerns are reported. Serves as a liaison between Managed Care and other departments. Performs crisis intervention when financial issues arise pre and post-implant/transplant. Participates in patient advocacy, resource brokering, and information and referral services. Serves as a general advocate for patients and their families throughout the pre-and post-transplant process. Participates in authorized alternatives for the program such as Letters of Agreement, Pre-Provision of Services, and Foundation Philanthropy. Works with Managed Care, Legal Services, and The Foundation to ensure proper protocols are followed if a denial is received. Prepares quotes for international patients and ensures timely billing and appropriate payment dispersal. Proactively initiates quality improvement ideas to enhance patient experience, health outcomes, and reduce clinic care costs. Establishes and maintains working relationships with key contacts at insurance companies and other departments. Maintains current knowledge of Medicare and Medicaid rules or any legislation affecting transplant patients. Other duties as assigned. Reviews all hospital and professional charges to ensure the appropriate payer, guarantor, and alternate payers are correct for proper and timely claims filing.