Front Office West Volusia

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Answers telephone calls promptly and courteously, identifying themselves and the practice, taking complete and accurate messages, and properly triaging calls according to policy. Transfers calls in a courteous and professional manner, delivering messages in a timely manner, and scheduling, canceling, or rescheduling appointments as requested. Manages patient check-in, confirming, adding, deleting, or updating insurance and personal information in Athena for accurate billing, and obtaining patient signatures on required forms. Notifies clinical staff of patient arrivals, registers patient encounters in EMR, and scans insurance cards. Manages patient check-out, determining amounts due, collecting co-pays, entering payment amounts into the computer, issuing receipts, and scheduling follow-up appointments and procedures. Ensures exiting patients feel confident that their questions and concerns have been addressed or are in the process of being resolved. Takes incoming new patient referrals and schedules appointments, maintaining the appointment schedule to accommodate physician and staff requests and conflicts. Reschedules patients when physicians are unable to meet the daily schedule, calls patients to confirm next day's appointments, and contacts "no show" patients to reschedule. Advises physicians of patients who cancel but do not reschedule, following physician instructions for disposition, and prepares and submits billing not handled by the Centralized Billing Office. Coordinates correspondence and maintains communication with MSBT, referring patients with financial questions to the appropriate Centralized Billing Office representative or Social Worker. Posts daily billing charges into EMT, verifies insurance coverage for new patients, reviews coverage, explains patient responsibilities, and arranges payment plans for self-pay patients. Reviews aging reports to identify and resolve delinquent accounts, verifies proper authorizations from insurance companies, and obtains pre-certification and authorization numbers for tests ordered by physicians. Other duties as assigned.

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.