Patient Care Representative

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Communicate Effectively both verbal and written: Convey information and ideas clearly and concisely to individuals or groups in an engaging and culturally sensitive manner that helps them understand and retain the message; simplify and cascade messages effectively in complex environments to ensure understanding and aligned behavior; listen actively to others. [Required]
• Display Emotional Intelligence: Establish and sustain trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; actively seek feedback on performance and behavior in order to continually improve; leverage insights to effectively manage responses so that one’s behavior matches the AH mission, purpose, and values, and delivers intended results. [Required]
• Drive for Results: Translate strategic priorities into operational reality; create a culture of accountability and ensure performance standards are met; define and monitor processes to foster results; establish and develop sign-off points and best practices to maximize results. Plan, organize, and prioritize work with attention to detail to achieve goals and objectives [Required]
• Focus on Consumers: Ensure that the consumer perspective and quality healthcare is a driving force behind activities; craft and implement service practices that meet consumers’ needs and organization values [Required]
• Ability to work independently and with the team [Required]
• Adaptability and flexibility [Required]
• Strong computer skills in Microsoft office [Required]
• Understanding of care gap closure and value-based care [Preferred]
• CPT and ICD coding [Preferred]
• Understanding of HEDIS, HCC, RAF requirements [Preferred]
• Knowledge of health insurance and managed care industry [Preferred]
• Previous experience with electronic medical records [Preferred]

• Associate [Preferred]
• High School Grad or Equiv [Required]

• in a health related field

• 1+ experience in a healthcare environment [Preferred]

• American Association Medical Assistants (CMA) [Preferred] OR Clinical Medical Assistant Certification (CMAC) [Preferred] OR Registered Medical Assistant (RMA) [Preferred] OR National Certified Medical Assistant (NCMA) [Preferred] OR Certified Clinical Medical Assistant (CCMA) [Preferred] OR Nationally Registered Certified Medical Assistant (NRCMA) [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.